Decision search
Your search has 52042 results
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London Borough of Croydon (24 009 949)
Statement Upheld Assessment and care plan 20-Mar-2025
Summary: We have upheld this complaint about the Council delaying an annual carer’s assessment in 2023 without needing to investigate. The Council has agreed to make a payment equivalent to the grant it would likely have made in 2023 and to apologise. This is a suitable remedy for the effect of its delay.
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Birmingham City Council (24 018 169)
Statement Closed after initial enquiries Refuse and recycling 20-Mar-2025
Summary: We will not investigate Mr X’s complaint about his waste recycling pods. This is because any fault has not caused a significant enough injustice to justify investigating.
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London Borough of Southwark (24 018 202)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We cannot investigate this complaint about costs the complainant incurred as a result of the Council’s handling of her certificate of lawfulness applications. The complainant has already used her right of appeal to the Planning Inspector.
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London Borough of Croydon (24 018 220)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision the complainant had been overpaid in housing benefit and needed to repay it. This is because the complainant could reasonably ask the Council to carry out a review of the decision, as well as appeal to the First-Tier Tribunal (Social Chamber). We have not jurisdiction to investigate in these circumstances.
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Wirral Metropolitan Borough Council (24 018 231)
Statement Closed after initial enquiries Trading standards 20-Mar-2025
Summary: We will not investigate Mr X’s complaint about a trading standards matter. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Mr X wants.
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Essex County Council (24 018 304)
Statement Upheld Special educational needs 20-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Teignbridge District Council (24 018 377)
Statement Closed after initial enquiries Planning applications 20-Mar-2025
Summary: We cannot investigate this complaint about the Council failing to properly consider the impact on the complainant’s amenity when it approved a planning application. This is because the complainant has already taken court action about the matter.
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Northumberland County Council (24 018 428)
Statement Closed after initial enquiries Trading standards 20-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision not to take legal action against a contractor who carried out work on the complainant’s home. This is because the Council’s actions did not cause the injustice claimed by the complainant. Their injustice stems from the actions of the contractor and the Council is not responsible for this.
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Cheshire West & Chester Council (24 018 471)
Statement Closed after initial enquiries School transport 20-Mar-2025
Summary: We will not investigate this complaint that the Council has failed to properly consider the complainant’s application and appeal for school transport for her daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Ealing (24 018 785)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council changing the cost of a resident’s parking permit. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.