Decision search
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Bournemouth, Christchurch and Poole Council (25 004 091)
Statement Closed after initial enquiries Building control 17-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
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St Peter's RC High School, Wigan (25 004 503)
Statement Closed after initial enquiries School admissions 17-Jun-2025
Summary: We will not investigate Mr X’s complaint about a school admissions appeal panel refusing his appeal. It is unlikely we would find fault which caused Mr X to lose out on a school place.
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Wigan Metropolitan Borough Council (25 004 649)
Statement Closed after initial enquiries Other 17-Jun-2025
Summary: We will not investigate this complaint about the Council’s actions when it recovered Miss X’s deceased pet. It is unlikely we would find fault in the Council’s actions.
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Torridge District Council (25 004 892)
Statement Closed after initial enquiries Leisure and culture 17-Jun-2025
Summary: We will not investigate this complaint the Council used a skatepark anti-loitering device outside of agreed hours. Further investigation would not lead to a different outcome.
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Hertfordshire County Council (25 005 412)
Statement Closed after initial enquiries Highway repair and maintenance 17-Jun-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
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London Borough of Lewisham (24 019 465)
Statement Upheld Allocations 17-Jun-2025
Summary: We have upheld Mr X’s complaint about the Council’s delay in accepting a main housing duty. The Council has agreed to take appropriate action to remedy the injustice caused.
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Warwickshire County Council (24 006 216)
Report Upheld Special educational needs 17-Jun-2025
Summary: Mrs X complained about the Council’s decision to not treat Y’s Education, Health and Care Plan review as a key-stage phase transfer review. She also complained about the Council’s complaint handling. She says the lack of a review frustrated her appeal rights, which has consequently left her son without provision and has caused stress.
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London Borough of Harrow (24 014 689)
Statement Upheld Special educational needs 16-Jun-2025
Summary: Miss Y complains about the Council’s decision to place her son into a shared taxi which transports him from home to school. She says this decision had a direct impact on her son’s health due to the longer journey times and the increased exposure to infection from other passengers. The Council wrongly treated Miss Y’s concerns as a complaint and did not use the appeal process. This was contrary to its own policy and statutory guidance. The Council has agreed to apologise and arrange an appeal of D’s case.
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London Borough of Bromley (24 014 971)
Statement Upheld Special educational needs 16-Jun-2025
Summary: Miss X complained the Council failed to finalise the annual review of her daughter, Y’s, Education, Health and Care Plan. Miss X also says Y has not been receiving education. We have found fault in the actions of the Council for delay in finalising the annual review process of Y’s Education, Health and Care Plan and for failing to provide Y with appropriate education. The Council has agreed to issue Miss X with an apology and pay a financial remedy.
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Essex County Council (24 015 000)
Statement Upheld Special educational needs 16-Jun-2025
Summary: Ms X complained about the Council’s delay in completing an Education, Health and Care needs assessment for her child. We found there had been avoidable delay by the Council in completing the assessment which had caused Ms X injustice. To address the injustice, the Council agreed to send Ms X a written apology and make a symbolic payment of £1,200 in recognition of the avoidable distress caused by its delay.