Decision search
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West Sussex County Council (24 017 146)
Statement Upheld Parking and other penalties 02-Jul-2025
Summary: Mr X complained about the Council’s refusal of his vehicle crossover application. We found fault in the way the Council considered Mr X’s application. This fault caused him injustice. The Council has agreed to apologise and respond to Mr X’s appeal.
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Babergh District Council (24 017 525)
Statement Not upheld Planning applications 02-Jul-2025
Summary: X complained they were misled by the Council when they submitted a request for pre-application advice before making their planning application to demolish a barn and build a new house. X said that, because of this, they incurred greater costs which the Council should pay. We found no fault in the way the Council has acted.
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Statement Upheld Alternative provision 01-Jul-2025
Summary: Ms X complained the Council failed to provide alternative provision for her son when his educational placement broke down. She is also concerned about the Educational Psychologist report, the Councils requests for medical evidence and its failure to consider her complaint at stage two. The Council is at fault for failing to offer a stage two investigation. This has caused Ms X distress for which I have recommended a remedy.
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Lincolnshire County Council (24 011 703)
Statement Upheld Transport 01-Jul-2025
Summary: Mrs X complained the Council did not manage the transition from children’s services to adult social care for her daughter, Ms G, failed to meet Ms G’s identified needs when she finished education, and failed to communicate with Mrs X about the matter properly. The Council was at fault when it made errors in deciding how Ms G’s care needs could be met, and in communicating those decisions to Mrs X. The Council will apologise and make symbolic payment to Ms G for the care she did not receive and to Mrs X for the avoidable distress and impact on her own health conditions caused by the Council’s faults.
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London Borough of Lambeth (24 011 977)
Statement Upheld Homelessness 01-Jul-2025
Summary: We found fault by the Council on Miss Z’s complaint about it failing to transfer her to alternative accommodation after deciding it was unsuitable in March 2023. The Council failed to move her from the property, show a record of its decision about unsuitability at the time it made it, send her a copy of the decision, or act to address the causes of its concerns while she remained in it. These failures caused avoidable injustice. She remained in an unsuitable property which did not meet their needs. The Council agreed to send her a written apology, pay £4,050 for the time she spent in unsuitable accommodation, pay £150 a month until she is moved, find her alternative accommodation, review what happened, and remind officers of the need to tell tenants about decisions when made.
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Vale Of White Horse District Council (24 023 044)
Statement Closed after initial enquiries Council tax 01-Jul-2025
Summary: We will not investigate this complaint about the Council’s delay in Council tax billing. The Council has apologised and offered a payment plan. There is insufficient remaining injustice, and further investigation would not achieve a different outcome.
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Lancashire County Council (24 023 153)
Statement Closed after initial enquiries Special educational needs 01-Jul-2025
Summary: We cannot investigate Mrs X’s complaint about how the Council carried out a review of a child’s Education Health and Care Plan. This is because she has used her right of appeal to a tribunal.
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London Borough of Waltham Forest (24 023 185)
Statement Upheld Charging 01-Jul-2025
Summary: We will not investigate this complaint about the way the Council dealt with an invoice it sent to Ms B for care charges. The Council has cancelled the charge and apologised to Ms B for its delay. An investigation by us would not lead to a different outcome or achieve more.
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Lincolnshire County Council (24 023 361)
Statement Closed after initial enquiries Trading standards 01-Jul-2025
Summary: We will not investigate this complaint the Council’s Trading Standards Service did not investigate a property scam. There is not enough evidence of fault to justify our involvement.
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Redcar & Cleveland Council (24 023 406)
Statement Upheld Residential care 01-Jul-2025
Summary: We will not investigate this complaint about the actions of a Care Provider the Council commissioned to care for Mrs X’s husband. The Council has already accepted the Care Provider was at fault and made suitable recommendations. We could not add to the Council’s investigation or achieve anything more meaningful.