Decision search
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Exeter City Council (25 003 636)
Statement Closed after initial enquiries Allocations 06-Nov-2025
Summary: We will not investigate how the Council dealt with Miss X’s application for housing as it is unlikely we will find it to be at fault.
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London Borough of Lambeth (25 004 098)
Statement Closed after initial enquiries Other 06-Nov-2025
Summary: We will not investigate this complaint about Mr X’s interaction with a Council concerning litigation. Any complaint about those aspects is now late and I have not seen good reasons why it could not have been raised to us earlier.
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London Borough of Haringey (25 005 053)
Statement Closed after initial enquiries Allocations 06-Nov-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Statement Upheld Looked after children 06-Nov-2025
Summary: We will not investigate Miss X’s complaint about her relationship with the Council when she was a look after child and as a care leaver. Further investigation would not lead to a different outcome.
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Statement Closed after initial enquiries Child protection 06-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council considered a safeguarding referral about him. This is because there is insufficient evidence of fault.
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Northumberland County Council (25 005 534)
Statement Closed after initial enquiries Planning applications 06-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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East Riding of Yorkshire Council (25 005 872)
Statement Closed after initial enquiries Assessment and care plan 06-Nov-2025
Summary: We will not investigate this complaint about Ms X’s father’s care. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate it now.
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Coventry City Council (25 006 899)
Statement Closed after initial enquiries Special educational needs 06-Nov-2025
Summary: We will not investigate Mrs X’s complaint about the delays issuing her daughter G’s Education, Health and Care (EHC) Plan because the Council has offered a suitable remedy. There is nothing we could add to the Council’s response to Mrs X’s complaint about her dealings with the Council once the Council issued the draft Plan. The school the Council named in the Plan now says it cannot meet G’s needs. The Council is responsible for ensuring G receives the special educational provision in her plan. If Mrs X is unhappy with its efforts to do so, she should complain to the Council in the first instance.
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West Sussex County Council (24 002 365)
Statement Upheld Assessment and care plan 06-Nov-2025
Summary: The Council was at fault for failing to properly consider Mrs X’s need for respite as a carer and for not providing her with regular respite it accepted she needs. The Council will apologise and make a symbolic payment to Mrs X to recognise the avoidable distress caused by its fault. It will also take steps to prevent recurrence of the same fault.
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Norfolk County Council (24 014 844)
Statement Upheld Special educational needs 06-Nov-2025
Summary: Ms X complained the Council failed to secure special educational provision in Section F of her child’s Education, Health and Care (EHC) Plan by way of providing sufficient funding so the school could recruit support staff. This led to a serious incident where her child’s safety was put at risk. I find the Council did fail to ensure Ms X’s child, and other children within the school, received all the special educational provision to which they were legally entitled. I also find the Council failed to consider its equality duties when disabled pupils had reduced timetables because of funding pressures. The Council has agreed to apologise to Ms X, make a symbolic payment for lost education and carry out service improvements. The complaint is upheld.