Decision search
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Basingstoke & Deane Borough Council (25 006 205)
Statement Closed after initial enquiries Parking and other penalties 08-Jul-2025
Summary: We will not investigate this complaint about a refund of parking charges as there is insufficient injustice arising from it to justify our further involvement.
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St Benedict’s College, Colchester (25 006 423)
Statement Closed after initial enquiries School admissions 08-Jul-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Hampshire County Council (25 006 801)
Statement Closed after initial enquiries Other 08-Jul-2025
Summary: We will not investigate Miss B’s complaint that the Council is taking too long to provide information she requested under a subject access request. This is because there is another body – the Information Commissioner’s Office – better placed to consider this complaint.
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London Borough of Haringey (25 006 927)
Statement Closed after initial enquiries Other 08-Jul-2025
Summary: We cannot investigate Mrs B’s complaint about the Council failing to clear an overgrown garden at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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London Borough of Croydon (24 012 254)
Statement Upheld Homelessness 08-Jul-2025
Summary: Ms X complained that the Council delayed in processing her Section 202 review request about the suitability of the temporary accommodation offered to her. Ms X says this caused her distress. Based on current evidence we have found fault in the Council’s actions but do not recommend a remedy.
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Birmingham City Council (24 013 203)
Statement Upheld Alternative provision 08-Jul-2025
Summary: The Council was at fault in how it decided whether to arrange alternative education provision for Mrs X’s child, W. This caused Mrs X frustration, uncertainty and frustration and meant W missed out on two terms of provision. To remedy their injustice, the Council will pay Mrs X a total of £1350 and apologise to her. It will also issue a reminder and clarification to staff so the fault does not happen again.
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London Borough of Wandsworth (24 014 198)
Statement Not upheld Building control 08-Jul-2025
Summary: We will not investigate this complaint about Council’s handling of a building control matter. This is because the substantive issue concerns a dispute over whether Mr X’s building work complies with the Building Regulations and it would be reasonable for Mr X to take this to the Planning Inspector.
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Oxfordshire County Council (24 014 498)
Statement Upheld Special educational needs 08-Jul-2025
Summary: Ms X complained on behalf of Mr and Mrs Y. Mr and Mrs Y complained the Council failed to provide their grandson, Z, with a suitable education since September 2023. They also complained the Council failed to reassess Z’s need and issue an appealable decision. Mr and Mrs Y also complained the Council failed to ensure Z received the provision in his Education, Health and Care (EHC) Plan. They also complained about issues with how the school handled Z’s behaviours. Mr and Mrs Y said this distressed Z and his family, and he missed out on education and EHC Plan provision. There was fault in the way the Council delayed completing the reassessment of Z’s needs, did not ensure Z received education and plan provision and complaint handling was poor. This frustrated and distressed Mr and Mrs Y and Z missed education and plan provision. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.
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Birmingham City Council (24 014 950)
Statement Closed after initial enquiries Enforcement 08-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to take enforcement action against breaches of planning control at his neighbour’s property. We are unlikely to find fault in the Council’s actions. Also further investigation is unlikely to lead to a different outcome.
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Essex County Council (24 015 623)
Statement Upheld Assessment and care plan 08-Jul-2025
Summary: Mrs X complains the Council failed to support her late father, Mr Y, properly after he left hospital in July 2024. Both the council and the care provider were at fault for failing to recognise the need for an urgent review of Mr Y’s needs. This caused avoidable distress to Mrs X and delayed funding for Mr Y’s care home placement. The Council has agreed to apologise and make a symbolic payment to Mrs X. It will also reassess the charges for Mr Y’s care and take action to improve working practices.