Decision search
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Cheshire East Council (24 008 495)
Statement Upheld Special educational needs 08-Jul-2025
Summary: The Council was at fault for failing to secure the full special educational provision in Mrs X’s daughter, Y’s, Education, Health and Care (EHC) Plan. It was also at fault for delay in completing a review of Y’s EHC Plan. The faults caused Mrs X upset, frustration and uncertainty and meant Y missed out on some provision. To remedy their injustice, the Council will apologise to Mrs X and Y and pay Mrs X a total of £1000.
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Birmingham City Council (24 009 158)
Statement Upheld Assessment and care plan 08-Jul-2025
Summary: Miss X complained that the Council failed to take steps to ensure Ms Y’s finances were managed. The Council was at fault for not putting an appointee in place for Ms Y, meaning she did not have access to funds while in residential care, however the Council has already remedied the injustice caused.
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London Borough of Havering (24 010 150)
Statement Not upheld Enforcement 08-Jul-2025
Summary: Mr X complained about a Council planning decision for an extension on his neighbours, Y’s, land. Mr X said Y’s extension had not been built in accordance with the approved plans and the Council had delayed taking enforcement action. We have ended this investigation because Y submitted a retrospective planning application and it was unlikely to result in a finding of fault, a remedy for Mr X or any other meaningful outcome.
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Shropshire Council (24 010 210)
Statement Closed after initial enquiries Enforcement 08-Jul-2025
Summary: We will not investigate this complaint about the work carried out by the Council in default of an Enforcement Notice. We are unlikely to find fault in the Council’s actions. Also, we cannot achieve the outcome the complainant is seeking.
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Royal Borough of Kingston upon Thames (24 021 489)
Statement Closed after initial enquiries Council tax 08-Jul-2025
Summary: We cannot investigate this complaint about Council tax arrears. This is because we cannot investigate matters about the start of court action or what happened in court. Additionally, we will not investigate a complaint about fault in Council tax billing, because we are unlikely to find fault in the Council’s actions and we cannot achieve the outcome Mr X is looking for.
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Harlow District Council (24 022 080)
Statement Closed after initial enquiries Planning applications 08-Jul-2025
Summary: We will not investigate this complaint about the Council’s requirement that planning permission is obtained before it will sell land. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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South Oxfordshire District Council (24 022 093)
Statement Closed after initial enquiries Planning applications 08-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because planning permission has not been granted. Therefore it is not yet possible to determine if the complainant has suffered any significant injustice because of the alleged fault.
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Durham County Council (24 022 124)
Statement Closed after initial enquiries Assessment and care plan 08-Jul-2025
Summary: We will not investigate Ms X’s complaint the Council has refused to assess her adult social care needs. There is not enough evidence of fault to justify our involvement.
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Calderdale Metropolitan Borough Council (24 022 964)
Statement Closed after initial enquiries Other 08-Jul-2025
Summary: Mrs X complained about the care provided to her daughter Miss Y when she had a mental health crisis. The events occurred in 2022. We will not investigate the complaint because it is out of time.
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Beechwood Medical Centre (24 022 964a)
Statement Closed after initial enquiries Autism 08-Jul-2025
Summary: Mrs X complained about the care provided to her daughter Miss Y when she had a mental health crisis. The events occurred in 2022. We will not investigate the complaint because it is out of time.