Decision search
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Royal Borough of Greenwich (24 009 484)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained that the Council failed to deliver suitable education or special educational needs support to her daughter while she was out of school. We have found that the Council was at fault. Although it provided adequate alternative education, it failed to find a school which could deliver her special educational needs support. This meant she did not receive some of that support for over a year, which likely affected her education and caused her distress. The Council has agreed to make symbolic payments to
Miss X and her daughter to recognise their injustice. It will also take steps to improve its service. -
West Sussex County Council (24 009 963)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Mrs B complained about the way the Council dealt with her son, C’s education. The Council was at fault for failing to issue the Education, Health and Care plan within statutory timeframes, delaying in completing an annual review, failing to identify a post-16 placement for C within required timeframes, failing to provide provision set out in the plan and poor communication and complaint handling. This caused C to miss provision and Mrs B and C frustration, distress and uncertainty. The Council will apologise, complete the annual review and make payments to recognise the personal injustice caused.
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London Borough of Croydon (24 010 587)
Statement Upheld Homelessness 15-Jul-2025
Summary: Ms X complained the Council provided her with unsuitable interim and temporary accommodation for a prolonged period. Ms X also complained the Council failed to properly administer her homelessness application, delayed completing a suitability review, and communicated poorly. We have found the Council acted with fault. These faults meant Ms X lived in unsuitable accommodation for a prolonged period and experienced significant avoidable distress, frustration and uncertainty. The Council has agreed to provide a written apology to Ms X and pay a symbolic financial remedy to recognise the injustice caused.
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North Yorkshire Council (24 005 096)
Statement Closed after initial enquiries Safeguarding 15-Jul-2025
Summary: We will not investigate this complaint about residential care arrangements for Mr X’s wife, or how the Council dealt with safeguarding concerns. We cannot investigate the substantive issue, because Mr X cannot bring that complaint to us. And of the safeguarding matters there is no evidence of fault and no significant injustice. In any case we cannot achieve the outcome that Mr X is seeking.
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Kent County Council (24 006 766)
Statement Not upheld Special educational needs 15-Jul-2025
Summary: Ms B complained that the Council has failed to implement the provision in her child’s Education, Health and Care plan. We did not find the Council to be at fault.
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Surrey County Council (24 002 512)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained that the Council failed to comply with statutory timescales following a Tribunal decision and did not ensure her son, Y, received the special educational provision set out in his EHCP. We have concluded our investigation with a finding of fault by the Council. These faults caused Y to miss education and support he was entitled to, and led to significant distress and uncertainty for Miss X. The Council has agreed to our recommendations and service improvements.
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South Gloucestershire Council (23 011 696)
Statement Upheld Assessment and care plan 15-Jul-2025
Summary: There was a failure to issue a carer’s support plan for Mr X which caused him avoidable frustration and uncertainty about the outcome of his carer’s assessment. The Council will apologise and issue Mr X with a carer’s support plan.
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New Forest District Council (25 000 449)
Statement Closed after initial enquiries Other 14-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s communication with him. This is because any injustice is not significant enough to justify further investigation.
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Eastleigh Borough Council (25 000 615)
Statement Upheld Council tax support 14-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her housing benefit and council tax reduction. This is because, at our invitation, the Council agreed to make a symbolic payment to Mrs X. We consider this to be a suitable remedy.
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Harlow District Council (25 000 752)
Statement Closed after initial enquiries Allocations 14-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. There is insufficient evidence of injustice to justify our investigation and the Council has since offered social housing.