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Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained about delays with the annual review process and finding a suitable placement for her child, and they stopped attending school. We found the Council at fault for its delays and not properly considering its alternative provision duty, causing significant frustration and uncertainty. The Council has agreed to apologise and pay a financial symbolic payment to recognise the injustice caused.
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Bournemouth, Christchurch and Poole Council (24 011 956)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complains an error within the Council’s computer system took her children off the school roll. The school refused to take them back, causing frustration and distress to Miss X and her children, Y and Z. We find fault with the Council for the computer error, but the apologies given already are a satisfactory remedy.
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North Yorkshire Council (24 012 152)
Statement Upheld Alternative provision 15-Jul-2025
Summary: Mrs X complained the Council failed to ensure her child D received suitable alternative education when they were out of school. The Council was not at fault in how it considered its duty to provide alternative education to D. However, it accepted it delayed in reviewing D’s Education, Health, and Care Plan, and responding to Mrs X’s complaint, which caused her distress, time, and trouble. The Council apologised and offered a financial remedy. Following our investigation, it agreed to go further to remedy the injustice caused, by paying an increased financial remedy. It will also report to its relevant oversight committee about how it will address its complaints backlog.
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Kingston Upon Hull City Council (24 012 465)
Statement Upheld Alternative provision 15-Jul-2025
Summary: Mr and Mrs X complained the Council delayed providing their child, Y with an education placement or an appropriate education following an Education, Health and Care (EHC) Plan review in 2023. The Council was at fault. It failed to keep oversight of Y’s education or decide whether alternative provision was appropriate when they were out of school. It then failed to ensure Y could attend their named placement in the EHC Plan. It meant Y went without education for three terms. The Council also failed to issue an amended EHC Plan naming a post-16 placement in Y’s phase transfer year. The Council agreed to apologise and make payments to Mr and Mrs X and Y to recognise the impact on Y’s education and the distress and uncertainty caused.
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Warwick District Council (24 017 526)
Statement Upheld Commercial and contracts 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to complete its complaints procedure or pay the offered compensation. The Council has agreed to increase the compensation in recognition of the failures. We are satisfied with this proposal.
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London Borough of Redbridge (24 017 751)
Statement Not upheld Assessment and care plan 15-Jul-2025
Summary: Mr X complained about the Council’s decision not to authorise a Deprivation of Liberty Safeguards (DoLS) for his adult child, Y. We ended our investigation because the Court of Protection is best placed to address his concerns.
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Northumberland County Council (24 017 868)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about a Planning Officer’s report. There is not enough evidence of fault to justify our involvement.
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Hampshire County Council (24 012 790)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss Y complained the Council failed to provide her child, Z, with a suitable full-time education and the special educational needs support in their Education Health and Care Plan. We have found fault by the Council, causing injustice, in failing to secure the proper delivery of Z’s special education needs and educational provision from June 2023 to July 2024; and with its communication failures. The Council has agreed to remedy this injustice by apologising and making payments to recognise the impact on Z of the missed provision and Miss Y’s upset and worry.
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Middlesbrough Borough Council (24 013 074)
Statement Upheld Looked after children 15-Jul-2025
Summary: Mr X complained the Council failed to recognise his immigration status when he was a looked after child and failed to renew his visa before it expired. Mr X said this meant he overstayed his visa and is unable to apply for indefinite leave to remain for some years. Mr X says, as a result, he cannot afford to go to university as he will be charged as an overseas student and the delays caused significant distress. Mr X would like the Council to meet his education costs. There was fault in the way the Council did not complete the actions from the statutory complaint procedure. This frustrated Mr X. The Council has agreed to apologise, complete the actions from the statutory complaint process and provide guidance to its staff.
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Wiltshire Council (24 013 198)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Mrs B complained the Council failed to follow the correct process following a Tribunal order and it has failed to provide the correct support as detailed in her son’s Education, Health and Care Plan. We found the Council at fault for a delay in providing the special educational provision set out in the Education, Health and Care Plan. This caused distress and frustration. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.