Decision search
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Stevenage Borough Council (25 018 133)
Statement Closed after initial enquiries Leisure and culture 19-Nov-2025
Summary: We will not investigate Mr X’s complaint about a Council leisure centre’s change in booking system. This is because the events complained about took place more than 12 months ago. It would have been reasonable for Mr X to complain at the time. In addition, even if we did exercise discretion to investigate, we would be unlikely to find fault.
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London Borough of Bromley (24 018 922)
Statement Upheld Special educational needs 19-Nov-2025
Summary: The Council delayed issuing the decision to maintain the Education, Health and Care (EHC) Plan for Ms X’s child (C). This delayed Ms X’s appeal right to the Special Educational Needs and Disability (SEND) Tribunal and caused her distress. I have recommended a remedy.
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East Sussex County Council (24 019 487)
Statement Upheld Assessment and care plan 19-Nov-2025
Summary: Mrs X complained about the Council’s handling of her care and support package. We found avoidable delay by the Council which caused Mrs X avoidable frustration. To put matters right, the Council agreed to apologise to Mrs X and partially waive her care costs.
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London Borough of Hammersmith & Fulham (24 019 676)
Statement Upheld Homelessness 19-Nov-2025
Summary: Mr B complained that the Council failed to deal with his homeless application properly. We found the Council delayed in accepting the relief duty, which caused Mr B some uncertainty. The Council has apologised to Mr B and offered him £75. We consider this is an adequate remedy.
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Basildon Borough Council (24 020 247)
Statement Upheld Homelessness 19-Nov-2025
Summary: The Council was at fault in how it decided Miss X’s homelessness interim and temporary accommodation was suitable for her and her family’s needs. This caused Miss X avoidable distress and uncertainty. To remedy her injustice, the Council will apologise and make a symbolic payment. It will also issue a reminder to staff to ensure they properly consider an individual’s personal circumstances and record their decision making in deciding whether accommodation is suitable.
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London Borough of Barnet (24 021 513)
Statement Closed after initial enquiries Homelessness 19-Nov-2025
Summary: We will not investigate Ms X’s complaint about housing suitability and housing allocations. The complaint is late and there is insufficient evidence of fault.
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Council of the Isles of Scilly (24 021 853)
Statement Upheld Assessment and care plan 19-Nov-2025
Summary: Mrs X complained about the way the Council assessed Mrs Y’s care and support needs. The Council was at fault for failing to implement the remedies agreed in its complaint response. The Council has agreed to apologise, complete the remedies, and make a payment to recognise the injustice caused.
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Peterborough City Council (24 021 899)
Statement Not upheld Disabled facilities grants 19-Nov-2025
Summary: Miss B complained about the quality of works carried out at her home as part of a Council disabled facilities grant (DFG). Miss B says the outstanding issues have caused stress to her and have impacted her health. She also says she has lost out on money and has spent lots of time raising complaints with the Council. I have found the Council was not at fault.
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Bristol City Council (24 021 921)
Statement Upheld Alternative provision 19-Nov-2025
Summary: Miss X complained the Council failed to ensure her son received appropriate education and provision. We find the Council was at fault for its delay in providing alternative provision for Miss X’s son. It was also at fault for its failure to provide the special educational provision in Miss X’s son’s Education, Health and Care Plan and for its communication with Miss X. This caused Miss X distress, uncertainty and frustration and Miss X’s son missed out on education and provision. The Council has agreed to apologise to Miss X and make payments to reflect the injustice caused.
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London Borough of Enfield (24 022 271)
Statement Closed after initial enquiries Other 19-Nov-2025
Summary: We will not investigate this complaint about the Council’s refusal to accept liability for a claim that Ms X’s belongings were damaged when they were in commercial storage arranged by the Council under its homelessness duty. We cannot determine claims about negligence and the courts are better placed to deal with claims about loss or damage to private property.