Decision search
Your search has 52233 results
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Devon County Council (24 011 629)
Statement Upheld Special educational needs 01-Apr-2025
Summary: Mrs X complained the Council delayed putting alternative provision in place for her child, Y and also delayed completing Y’s Education, Health and Care (EHC) needs assessment. The Council delayed considering whether to put alternative provision in place for Y which on balance meant they lost out on tuition between April and October 2024. It also delayed deciding whether to issue Y with an EHC Plan within the statutory timescales which subsequently meant a delay in issuing the final EHC Plan. The Council agreed to make payments to Mrs X to acknowledge the injustice caused.
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Staffordshire County Council (24 012 538)
Statement Upheld Special educational needs 01-Apr-2025
Summary: Ms Y complained about the time the Council took to assess her child and issue an Education, Health and Care plan. She also complained about the Council’s communication with her during the process. We found the Council at fault. It has agreed to make a recognition payment to Ms Y and to her child for the resulting injustice.
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Surrey County Council (24 012 836)
Statement Upheld Transport 01-Apr-2025
Summary: Ms X complained the Council did not deal with her application to renew a blue badge in line with law or government guidance. There was fault causing injustice because the Council did not deal with the application in line with the Equality Act 2010 or with blue badge guidance. This caused avoidable uncertainty and distress about the outcome had the Council considered Ms X’s case properly. The Council will issue an apology, make a small symbolic payment to reflect Ms X’s avoidable distress and reconsider her case.
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Care UK Community Partnerships Limited (24 012 889)
Statement Upheld Residential care 01-Apr-2025
Summary: Ms X complained about poor care in a care home including about a failure to ensure she had all her medicines and a failure to apply a device to reduce swelling after surgery. We upheld the complaint. The Care Provider will apologise and make a symbolic payment to reflect the avoidable distress and confusion.
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Broadland District Council (24 015 776)
Statement Closed after initial enquiries Licensing 01-Apr-2025
Summary: We will not investigate this complaint about the Council's handling of a licensing variation application as Mr X is not caused a level of injustice, from any alleged Council fault, that would warrant our involvement.
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Devon County Council (24 016 519)
Statement Closed after initial enquiries Residential care 01-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the care and support provided to her late mother by her care home. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further findings or worthwhile outcomes.
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London Borough of Camden (24 016 873)
Statement Closed after initial enquiries Local welfare payments 01-Apr-2025
Summary: We will not investigate Miss X’s complaint about how the Council handled her application for a discretionary housing payment. This is because there is not enough evidence of fault.
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Buckinghamshire Council (24 017 867)
Statement Upheld Special educational needs 31-Mar-2025
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care needs assessment regarding her child, Y. The Council agreed to resolve the complaint early by apologising to Mrs X and paying her a symbolic payment to acknowledge the injustice caused.
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Gloucestershire County Council (24 017 928)
Statement Upheld Special educational needs 31-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Surrey County Council (24 017 956)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.