Summary: We will not investigate Mr X’s complaint about how the Council dealt with a complaint about the conduct of a councillor. There is insufficient evidence of fault to justify further investigation.

The complaint

1. Mr X has complained about how the Council dealt with a complaint about the conduct of a councillor.

Back to top

The Ombudsman’s role and powers

2. We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service, but must use public money carefully. We do not start or continue an investigation if we decide there is not enough evidence of fault to justify investigating. (Local Government Act 1974, section 24A(6), as amended, section 34(B))
3. We consider whether there was fault in the way an organisation made its decision. If there was no fault in how the organisation made its decision, we cannot question the outcome. (Local Government Act 1974, section 34(3), as amended)

Back to top

How I considered this complaint

4. I considered information provided by the complainant and the Council.
5. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

6. Local authorities must have a Monitoring Officer to ensure decisions are lawful, fair and in line with standards. Each council has its own procedures for handling code of conduct complaints.
7. The Ombudsman does not provide an appeal against the Monitoring Officer’s decisions. We are also unable to investigate or comment on the actions of the parish council or the councillor complained about. Where a decision has been made in line with the correct procedure, taking account of the relevant evidence, the Ombudsman will generally not criticise the decision, even if the complainant does not agree with it.
8. In this case, the Monitoring Officer considered Mr X’s concerns and acted in line with the Council’s procedures before deciding not to take further action. The Monitoring Officer sought an informal resolution and explained that formal investigation would not deliver any additional worthwhile outcome.
9. I understand Mr X disagrees with the Monitoring Officer’s decision. However, the Monitoring Officer was entitled to use their professional judgement. As the process was followed correctly, it is unlikely we would find fault.

Back to top

Final decision

10. We will not investigate Mr X’s complaint because there is insufficient evidence of fault by the Council.

Back to top

Investigator's decision on behalf of the Ombudsman