Decision search
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Dacorum Borough Council (25 005 255)
Statement Closed after initial enquiries Enforcement 20-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with possible breaches of planning control. This is because the complainant has not suffered significant injustice as a result of the alleged fault.
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Transport for London (25 005 356)
Statement Closed after initial enquiries Traffic management 20-Aug-2025
Summary: We will not investigate this complaint about the road user charges imposed on Mr X’s vehicle as it is unlikely we will find fault by the Authority.
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South Kesteven District Council (25 006 509)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council not clearing asbestos from his land. This is because it is unlikely we could achieve a worthwhile outcome if we were to investigate.
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Transport for London (25 006 848)
Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2025
Summary: We will not investigate Mr X’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr X to pursue his compensation claim by taking Transport for London (TFL) to court.
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Luton Borough Council (25 007 947)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Aug-2025
Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant appealed to the tribunal.
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Humberside Fire Authority (25 008 716)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate X’s complaint about the Authority’s actions relating to home fire safety visits. It is unlikely we would find fault and there is no significant injustice.
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London Borough of Lambeth (25 009 593)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate Ms X’s complaint about a delay at stage two of the children’s statutory complaints process. This is because the Council apologised for the delay and has now completed the second stage of the process. An investigation by the Ombudsman is unlikely to achieve anything further.
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Bath and North East Somerset Council (24 015 922)
Statement Upheld Assessment and care plan 19-Aug-2025
Summary: Mr X complained the Council failed to arrange his transfer to another local authority area, started and stopped the transfer process three times and failed to tell him the Council was not responsible for arranging a housing transfer until 2024. The way the Council reached the decision that it was not responsible for Mr X’s housing transfer was not affected by fault. However, the Council’s communications with Mr X and Mrs Y have been confused. That raised their expectations and caused them frustration now the accurate position has been explained. An apology, payment to Mr X and Mrs Y, alongside training for officers, is satisfactory remedy.
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London Borough of Redbridge (24 014 175)
Statement Upheld Homelessness 19-Aug-2025
Summary: Miss X complained that the Council failed to properly help with her homelessness, had poor communication, and housed her and her young children in unsuitable accommodation, which caused them significant distress, uncertainty and affected their mental health. We find the Council at fault for its communication, complaint handling, and homelessness assistance which caused significant injustice. The Council has agreed to apologise and make a symbolic payment to Miss X
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Kent County Council (24 014 617)
Statement Upheld Special educational needs 19-Aug-2025
Summary: Mr X complains about the Council’s delay in updating his Son’s Education, Health and Care Plan following his annual review. We find the Council at fault for delay, lack of communication and loss of specialist provison. We have agreed financial remedies for the distress and frustration caused.