Decision search
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Tamworth Borough Council (25 005 826)
Statement Upheld Disabled facilities grants 21-Nov-2025
Summary: The Council was at fault for delay in deciding Mrs X’s Disabled Facilities Grant application. This has caused Mrs X uncertainty over what adaptations The Council is willing to proceed with. The Council has agreed to apologise to Mrs X, finalise the adaptations scheme it is willing to proceed with and make a payment to Mrs X.
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Herefordshire Council (25 007 052)
Statement Closed after initial enquiries Safeguarding 21-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council investigated safeguarding concerns in relation to his late father. This is because Mr X’s complaint is late and there are no good reasons why he did not complain sooner.
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Birmingham City Council (25 008 886)
Statement Closed after initial enquiries Parking and other penalties 20-Nov-2025
Summary: We will not investigate this complaint about the Council’s refusal to provide Mrs X with a disabled parking bay. There is not enough evidence of fault by the Council, and we cannot achieve the outcome Mrs X seeks.
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Statement Closed after initial enquiries Council tax support 20-Nov-2025
Summary: We will not investigate this complaint about a council tax support decision. This is because it is reasonable to expect Mr X to appeal to the Valuation Tribunal.
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London Borough of Hillingdon (25 008 978)
Statement Closed after initial enquiries Allocations 20-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault to justify our involvement. We cannot investigate the Council’s actions as manager of social housing and the Information Commissioner’s Office is better placed to consider concerns about the Council’s response to a Freedom of Information request.
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Royal Borough of Kingston upon Thames (25 009 068)
Statement Closed after initial enquiries Parking and other penalties 20-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to grant permission for a vehicle crossover. There is insufficient evidence of fault to warrant an investigation.
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Warwickshire County Council (25 009 149)
Statement Closed after initial enquiries Alternative provision 20-Nov-2025
Summary: We will not investigate Miss X’s complaint about the Council’s failure to provide alternative education to her child or its failure to secure the content of her child’s Education, Health and Care Plan. The complaint is late, and there are no good reasons to exercise our discretion to investigate now.
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Kent County Council (25 010 372)
Statement Closed after initial enquiries Transport 20-Nov-2025
Summary: We will not investigate Miss X’s complaint that the Council refused her application for a blue badge. This is because there is not enough evidence of fault by the Council.
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London Borough of Hammersmith & Fulham (25 010 463)
Statement Closed after initial enquiries Council house sales and leaseholders 20-Nov-2025
Summary: We will not investigate this complaint about the Council’s actions following Ms X’s application to sell her discounted market sale property. We cannot achieve the outcome Ms X wants. This is because the courts are better placed to consider the matter.
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Wirral Metropolitan Borough Council (25 009 304)
Statement Closed after initial enquiries Other 20-Nov-2025
Summary: We will not investigate Mr X’s complaint about the contact arrangements in place for his child. This is because these are matters that have been decided by the courts. If Mr X believes the Council are in breach of a court order it is reasonable for him to raise this in court.