Decision search
Your search has 53740 results
-
London Borough of Waltham Forest (24 023 358)
Statement Upheld Charging 26-Aug-2025
Summary: We have upheld Mr B’s complaint about the Council’s delay to respond to his complaint regarding his late mother’s care charges and the support she received in a care home. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. The Council will investigate Mr B’s complaint, apologise to him and pay him £150 for the frustration and distress caused. It will also provide training for its staff on its new software system to address any gaps in knowledge and minimise complaint handling delays.
-
West Northamptonshire Council (25 000 190)
Statement Upheld Special educational needs 26-Aug-2025
Summary: Mrs X complained the Council did not issue an Education Health and Care Plan within the statutory time frame. She says this impacted her child’s education and emotional wellbeing. We find the Council at fault which caused injustice. The Council has agreed to make a payment to Mrs X to remedy the injustice.
-
Sefton Metropolitan Borough Council (25 000 327)
Statement Closed after initial enquiries Alternative provision 26-Aug-2025
Summary: Mrs M complained the Council took too long to arrange alternative education for her daughter. There is not enough injustice to justify an investigation.
-
Statement Closed after initial enquiries Other 26-Aug-2025
Summary: We will not investigate this complaint about the maintenance of a sewage treatment works. This is because it would be reasonable for Mr X to take the matter to court.
-
Tendring District Council (25 001 391)
Statement Closed after initial enquiries Homelessness 26-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to provide homelessness support because there is insufficient evidence of fault to justify our involvement.
-
Lancashire County Council (25 002 265)
Statement Upheld Special educational needs 26-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s application for an Education, Health and Care (EHC) Plan. The Council has apologised and offered a remedy payment for the injustice caused by the delay in the application. There is nothing more we could achieve by investigating further.
-
Staffordshire County Council (25 002 792)
Statement Closed after initial enquiries Charging 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to fund Mr Y’s care fees before 1 October 2024. There is insufficient evidence of fault and injustice to justify an investigation.
-
London Borough of Havering (25 003 127)
Statement Upheld Other 26-Aug-2025
Summary: Miss X complained the Council failed to handle her complaint properly via the children’s statutory complaint procedure. The Council was at fault. Despite assuring the Ombudsman it would start the procedure; it failed to do so. Miss X has been denied her right to a proper investigation into her complaint. The Council has agreed to apologise to Miss X and start the children’s statutory complaints procedure without delay.
-
London Borough of Sutton (25 003 156)
Statement Closed after initial enquiries Noise 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to properly respond to Ms X’s noise complaints. This is because part of the complaint relates to events that took place more than 12 months ago; it would have been reasonable for Ms X to complain sooner.
-
Peterborough City Council (25 003 229)
Statement Closed after initial enquiries Private housing 26-Aug-2025
Summary: We will not investigate this complaint about breaches of a private lease agreement between Miss X and the Council. It is reasonable for Miss X to seek a remedy in the courts which are best placed to determine private legal contract disputes.