Decision search
Your search has 56922 results
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London Borough of Islington (25 000 364)
Statement Upheld Assessment and care plan 26-Mar-2026
Summary: Mr B complains about the Council’s involvement in the decision making to put in place a care package for his mother, information provided about the funding and the financial assessment. There was fault as the Council did not complete a written copy of the initial assessment and care plan, there was poor record keeping and an incorrect invoice was sent. The Council has agreed to apologise, carry out further assessments, hold a best interest meeting with the family and carry out a service improvement.
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London Borough of Southwark (25 002 813)
Statement Upheld Parking and other penalties 26-Mar-2026
Summary: Miss X complained the Council misinformed her about the process for applying for a dropped kerb and failed to respond to her enquiry about parking bays outside her property. She said this caused confusion and uncertainty about the application process and potential costs. We found fault causing injustice because the Council failed to identify earlier that the parking bay would affect the application and did not respond to Miss X’s enquiry. The Council has agreed to our recommendations.
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Birmingham City Council (25 003 130)
Statement Upheld Allocations 26-Mar-2026
Summary: Mr B complained that the Council offered unsuitable accommodation to discharge its homelessness duty to him. We find the Council was at fault because the property was too small for his family. The Council then failed to move the family to suitable housing for 12 months, including seven months after it became aware that the property was also unsuitable for Mr B’s mobility needs. This caused prolonged overcrowding, daily access difficulties and avoidable distress. The Council has agreed to offer a payment to Mr B and take action to improve its services.
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South Tyneside Metropolitan Borough Council (25 003 932)
Statement Not upheld Other 26-Mar-2026
Summary: Mrs B has complained about a lack of support for her and her son from a Council, Integrated Care Board and Trust leading to distress for her. We do not find fault in the Council, Integrated Care Board and Trust.
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Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (25 003 932a)
Statement Not upheld Mental health services 26-Mar-2026
Summary: Mrs B has complained about a lack of support for her and her son from a Council, Integrated Care Board and Trust leading to distress for her. We do not find fault in the Council, Integrated Care Board and Trust.
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NHS North East & North Cumbria Integrated Care Board (25 003 932b)
Statement Not upheld Mental health services 26-Mar-2026
Summary: Mrs B has complained about a lack of support for her and her son from a Council, Integrated Care Board and Trust leading to distress for her. We do not find fault in the Council, Integrated Care Board and Trust.
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Horsham District Council (25 003 982)
Statement Not upheld Refuse and recycling 26-Mar-2026
Summary: Mr X complained about the Council’s failure to provide a safe and effective solution to a longstanding big storage problem. We did not find the Council to be at fault because it properly responded to Mr X’s reports and concerns and is taking action to secure a long term solution to the problem.
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Surrey County Council (25 004 026)
Statement Upheld Transition from childrens services 26-Mar-2026
Summary: Mrs Y complains about the Council’s actions in relation to a mental capacity assessment for her adult son, Mr Z. She also complains about the actions of the social workers and delay in reassessing Mr Z’s needs. We find no fault in the way the Council arranged or completed the assessment. The Council partially upheld the complaint about the tone of a social worker’s email and upheld the complaint about delays in responding to Mrs Y’s request for a review of Mr Z’s support needs. The Council apologised, and we consider this to be a proportionate remedy for the injustice caused by that fault.
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Cambridgeshire County Council (25 005 167)
Statement Upheld Special educational needs 26-Mar-2026
Summary: The Council is at fault for delay providing an Educational Psychologist report and delay completing the Educational, Health and Care (EHC) Plan for Ms M’s child. The Council should make a payment to Ms M to remedy the distress caused by the delay completing the EHC Plan.
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Wiltshire Council (25 005 297)
Statement Upheld Special educational needs 26-Mar-2026
Summary: Mrs X complained the Council failed to update her child, Y’s, Education, Health and Care Plan and incorrectly told her it could not fund Y’s school place. We find the Council at fault for failing to complete an annual review in June 2022 and keep records of its decision making. This caused Mrs X uncertainty and frustrated her right to appeal. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.