Decision search
Your search has 53248 results
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London Borough of Newham (24 022 928)
Statement Closed after initial enquiries Parking and other penalties 10-Jul-2025
Summary: We will not investigate this complaint about the Council sharing confidential information with a third party or the complainant’s concerns about a penalty charge notice. This is because the complainant has not suffered significant personal injustice and parts of the complaint are best dealt with by the Information Commissioner’s Office.
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London Borough of Enfield (24 007 985)
Statement Upheld Homelessness 10-Jul-2025
Summary: We found no fault on Mrs Y’s complaint about the Council failing to move her to permanent accommodation. She was on its housing register but failed to bid for properties which became available. While the Council failed to show it told her it had discharged the full housing duty it owed, this caused no injustice to her. This was because the tenancy agreement she signed did not include the Council as the landlord, but a private limited company.
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London Borough of Waltham Forest (24 006 835)
Statement Upheld Private housing 10-Jul-2025
Summary: X complained that the Council failed to properly respond to reports their rental accommodation suffered from disrepair and the landlord harassed and attempted to illegally evict X. We find the Council failed to properly consider its powers to tackle landlord harassment and retaliatory eviction, which caused X significant distress and risk of harm. The Council has agreed to apologise, make a symbolic payment to X and implement service improvements to remedy the injustice.
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London Borough of Lewisham (24 014 951)
Statement Upheld Allocations 10-Jul-2025
Summary: Miss X complained about the Council’s administrative handling of her housing application. We found the Council at fault with failing to reinstate her application when it said it would, delays with a medical assessment, and not offering her a right of review of the outcome. This caused distress and frustration. The Council has agreed to apologise to Miss X, pay her a symbolic payment to recognise her injustice, and take action to prevent recurrence of fault.
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Herefordshire Council (25 001 205)
Statement Closed after initial enquiries Refuse and recycling 10-Jul-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to make reasonable adjustments around accessing one of its Household Recycling Centres. Nor will we investigate Miss X’s complaint the Council threatened to remove her larger refuse bin when she complained, sent her too many communications and failed to carry out an equality impact assessment. There is not enough evidence of fault to justify an investigation.
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Royal Borough of Windsor and Maidenhead Council (24 015 561)
Statement Upheld Special educational needs 09-Jul-2025
Summary: Mrs X complained the Council failed to meet statutory requirements when amending her child’s Education, Health and Care (EHC) Plan. We have found the Council at fault for delays in completing Z’s annual review and issuing their amended final EHC Plan. We have found the Council at fault for failing to respond to mediation requests in line with the SEN Code of Practice, for its inconsistent responses to Mrs X’s request for a personal budget, and for its communication and complaint handling. These faults caused Mrs X and Z avoidable frustration, uncertainty and distress. The Council has agreed to provide a written apology to Mrs X and Z and pay a financial remedy to recognise the injustice caused. The Council has agreed to share a copy of the Ombudsman’s focus report about personal budgets with relevant officers. The Council has also agreed to consider the findings of this investigation and provide a report to the Ombudsman, setting out the steps it will take to improve its services. There are parts of Mrs X’s complaint we have not investigated. We explain why in our decision statement.
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Cheshire West & Chester Council (24 015 778)
Statement Closed after initial enquiries Disabled facilities grants 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s refusal to award a Disabled Facilities Grant. This is because we would be unlikely to find fault.
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Derbyshire County Council (24 010 754)
Statement Upheld Special educational needs 09-Jul-2025
Summary: it is too late to investigate Ms P’s complaint the Council took too long to issue her son B’s education, health and care (EHC) plan. B has not received all the speech and language therapy in section F of his plan. We have recommended a symbolic remedy.
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Salford City Council (24 017 050)
Statement Upheld Homelessness 09-Jul-2025
Summary: Ms B complained that the Council had failed to take adequate care of her belongings when she went into temporary accommodation in November 2022. When she moved into permanent accommodation in July 2024, she discovered her belongings had been lost. We found the Council was at fault for not confirming the storage arrangements in writing and not responding to communication from Ms B. The Council has agreed to apologise and pay Ms B £500.
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Brighter Bloom Healthcare Group Ltd (24 017 312)
Statement Not upheld Charging 09-Jul-2025
Summary: Dr X complained the Care Provider accepted Mr B without completing an assessment of his needs and charged Mr B for a two week stay when he only stayed for one day. We have discontinued our investigation as the Care Provider has ceased trading, and we cannot complete our investigation or seek a remedy.