Decision search
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Gloucestershire County Council (24 005 048)
Statement Upheld Disabled children 29-Aug-2024
Summary: We will not investigate this complaint about a carer’s assessment carried out by the Council. This is because the Council has agreed to address the matter through the appropriate complaint procedure, and this provides a proportional remedy for the injustice caused to the complainant.
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Buckinghamshire Council (24 005 337)
Statement Closed after initial enquiries Other 29-Aug-2024
Summary: We will not investigate this complaint about the actions of a social worker and the Council’s subsequent response. This is because investigation would not lead to a different outcome.
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London Borough of Tower Hamlets (24 005 001)
Statement Closed after initial enquiries Antisocial behaviour 29-Aug-2024
Summary: We cannot investigate this complaint about a social housing landlord’s investigation of complaints about anti-social behaviour by its tenants. It was reasonable for Mr X to complaint to the Housing Ombudsman service about the matter and he has successfully done so. The Council had minimal involvement in his complaint.
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Nightingale Hammerson (24 000 223)
Statement Closed after initial enquiries Residential care 29-Aug-2024
Summary: We will not investigate this complaint about the care Mr B received at the care provider’s home after leaving hospital, which his son Mr C says contributed to a significant decline in his health and caused his family distress. This is because we have no power to investigate the provision of health care rather than social care, and because there is not enough evidence of fault in the way the care provider kept Mr B’s family informed more generally about personal social care matters.
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Suffolk County Council (24 003 857)
Statement Upheld Assessment and care plan 28-Aug-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision to reduce her care and support hours following a review completed in November 2023. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
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London Borough of Enfield (24 004 595)
Statement Closed after initial enquiries Fostering 28-Aug-2024
Summary: We will not investigate this complaint about the possible reasons underlying the Council’s decision not to accept a fostering application from Mr X. We could not make a finding of hidden disability discrimination, which would be better sought from a court. Additionally, the reasons given by the Council for its decision include ones it was entitled to consider in reaching its decision.
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Manchester City Council (24 004 607)
Statement Closed after initial enquiries Homelessness 28-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of his homelessness application because we could not add to the Council’s investigation. We will not investigate his complaint about the priority awarded on the Council’s housing register because there is insufficient evidence of fault to justify our involvement.
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London Borough of Lambeth (24 004 455)
Statement Closed after initial enquiries Allocations 28-Aug-2024
Summary: We will not investigate Ms X’s complaint about the way the Council handled her request for rehousing for her adult children. This is because there is insufficient evidence of fault to justify our involvement.
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Surrey County Council (24 004 825)
Statement Closed after initial enquiries Special educational needs 28-Aug-2024
Summary: We cannot investigate Mrs X’s complaint about the Council’s failure to secure the special educational needs provision set out in her daughter’s Education Health and Care Plan. This is because Mrs X has lodged proceedings against the Council at the High Court about the matter.
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Teignbridge District Council (24 007 703)
Statement Closed after initial enquiries Planning applications 28-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with two prior approval applications. This is because we are unlikely to find fault.