Decision search
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Surrey County Council (24 004 984)
Statement Closed after initial enquiries Child protection 02-Sep-2024
Summary: We will not investigate this late complaint about child protection and Miss X’s children. There is no good reason to exercise the discretion available to us to consider this matter now.
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Leicester City Council (24 004 697)
Statement Closed after initial enquiries Building control 02-Sep-2024
Summary: We will not investigate this complaint about the Council’s actions in seeking to recover costs from Mr X following emergency work it carried out to his property under the 1984 Building Act. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation nor can we achieve the outcome Mr X seeks.
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Archbishop Blanch School (24 006 657)
Statement Closed after initial enquiries School admissions 02-Sep-2024
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Transport for London (24 006 559)
Statement Closed after initial enquiries Public transport 02-Sep-2024
Summary: We will not investigate this complaint about the cost of a taxi journey. This is because there is insufficient evidence of fault by the Authority.
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Birmingham City Council (24 008 331)
Statement Closed after initial enquiries Council tax 02-Sep-2024
Summary: We will not investigate this complaint about council tax liability because it is reasonable for the complainants to put in an appeal to the Valuation Tribunal.
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Salford City Council (24 008 369)
Statement Closed after initial enquiries School admissions 02-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s School Admissions Appeal Panel’s handling of her appeal against the refusal to offer her child a place at her preferred school. This is because there is not enough evidence of fault to warrant further investigation.
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Oxfordshire County Council (23 008 538)
Statement Upheld Other 02-Sep-2024
Summary: Ms X complained about Oxfordshire County Council, Oxford Health NHS Foundation Trust, and NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board. She complained about faults relating to aftercare under section 117 of the Mental Health Act 1983. We have upheld Ms X’s complaints about discharge, assessment, care planning and personal health budgets. We did not uphold the rest of Ms X’s complaints. The organisations have accepted our recommendations, so we have completed our investigation.
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Oxford Health NHS (23 008 538a)
Statement Upheld Mental health services 02-Sep-2024
Summary: Ms X complained about Oxfordshire County Council, Oxford Health NHS Foundation Trust, and NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board. She complained about faults relating to aftercare under section 117 of the Mental Health Act 1983. We have upheld Ms X’s complaints about discharge, assessment, care planning and personal health budgets. We did not uphold the rest of Ms X’s complaints. The organisations have accepted our recommendations, so we have completed our investigation.
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NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Buckinghamshire (23 008 538b)
Statement Upheld Mental health services 02-Sep-2024
Summary: Ms X complained about Oxfordshire County Council, Oxford Health NHS Foundation Trust, and NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board. She complained about faults relating to aftercare under section 117 of the Mental Health Act 1983. We have upheld Ms X’s complaints about discharge, assessment, care planning and personal health budgets. We did not uphold the rest of Ms X’s complaints. The organisations have accepted our recommendations, so we have completed our investigation.
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Hertfordshire County Council (23 011 990)
Statement Upheld Other 02-Sep-2024
Summary: Mrs N complained about a shortfall in funding from the Council to meet the needs of a child with special educational needs who attended the preschool she runs. The Council declined to pay for the support the child received between 17 April and 29 May 2023. We found fault with the decision to end the funding on 17 April 2023 since it did not take account of the needs of the child. The Council has agreed to pay the preschool for the support it provided.