Decision search
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Statement Upheld Special educational needs 02-Sep-2024
Summary: Miss X complained the Council delayed the issue of her son’s amended EHC Plan following an annual review, and that the alternative provision offered during the delay did not meet Y’s needs. We found fault causing injustice in relation to both matters complained about. The Council agreed to apologise to Miss X and make a payment to her, and another for Y’s benefit, to remedy the injustice caused.
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Wirral Metropolitan Borough Council (23 015 005)
Statement Closed after initial enquiries Planning applications 02-Sep-2024
Summary: We will not investigate this complaint about a planning decision because it is a matter for the courts and there is no evidence of fault by the Council causing injustice.
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North East Lincolnshire Council (23 016 198)
Statement Upheld Assessment and care plan 02-Sep-2024
Summary: there was a communications failure between Council departments which meant the decision of a Best Interest Meeting about Mr X was not properly disseminated. As a result, the Council did not share information which it could reasonably have done with Mr A and Ms B. The Council should apologise to Mr A and Mrs B and put things right going forward.
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Essex County Council (23 017 072)
Statement Upheld Special educational needs 02-Sep-2024
Summary: Mrs X complains the Council was at fault in the way it carried out an Education Health and Care needs assessment on her child causing distress. We found fault because the Council delayed carrying out the needs assessment and have recommended a suitable remedy. So, we have completed our investigation.
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Woking Borough Council (23 017 587)
Statement Upheld Enforcement 02-Sep-2024
Summary: Mrs B says the Council failed to take appropriate enforcement action, wrongly granted retrospective planning permission, failed to identify issues with the paperwork the applicant submitted and failed to address all her concerns when responding to her complaint. There is no evidence of fault in how the Council dealt with enforcement issues or the planning applications. The Council gave Mrs B some wrong information and failed to respond to some of the issues mentioned in her complaint. An apology is satisfactory remedy.
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London Borough of Southwark (23 017 606)
Statement Upheld Alternative provision 02-Sep-2024
Summary: The Council was at fault for failing to properly consider whether Miss B’s daughter should receive alternative educational provision while she was not attending school. This means it is unclear whether education was, in light of her individual circumstances, available and accessible to her for a full school term. The Council has agreed to make symbolic payments to recognise the injustice caused to Miss B and her daughter. It will also take steps to improve its service.
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London Borough of Hammersmith & Fulham (23 018 009)
Statement Upheld Homelessness 02-Sep-2024
Summary: Ms X complained about the Council’s handling of her housing situation after she received an eviction notice. We found the Council at fault for not finding interim accommodation when it should have and for delays in accepting the relief duty to her. The Council has provided Ms X with an apology and a symbolic payment to recognise her distress. We are satisfied this is appropriate to remedy the personal injustice caused and the Council has also taken action to prevent future recurrence of the faults.
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Suffolk County Council (23 018 834)
Statement Upheld Assessment and care plan 02-Sep-2024
Summary: Mrs D complained about the Council’s actions when her husband Mr D went into a care home in 2023. We have found some fault which caused Mrs D distress and uncertainty. The Council has agreed to apologise and pay her £300 and improve its procedures for the future.
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Suffolk County Council (23 019 006)
Statement Upheld Special educational needs 02-Sep-2024
Summary: Mrs B complained the Council failed to comply with the statutory timeframes for completing an Education, Health and Care needs assessment for her child, X. Mrs B says this has impacted X’s access to education. We have found the Council at fault. The Council has agreed to apologise, pay a financial remedy to Mrs B and X and complete service improvements to remedy the injustice caused by the faults identified.
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London Borough of Havering (23 019 016)
Statement Upheld Antisocial behaviour 02-Sep-2024
Summary: Mr R complained about the Council’s handling of his anti-social behaviour and noise complaints about his neighbours. We found fault in the Council’s actions which caused an injustice. The Council will provide Mr R with a personal remedy and carry out service improvements.