Decision search
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Transport for London (24 007 060)
Statement Closed after initial enquiries Public transport 03-Sep-2024
Summary: We will not investigate this complaint about a Penalty Fare for a bus journey. This is because the case has already been considered by the Independent Appeal Body.
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Wiltshire Council (24 007 253)
Statement Closed after initial enquiries Councillor conduct and standards 03-Sep-2024
Summary: We will not investigate this complaint about standard committees because there is not enough evidence of fault to justify investigating.
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Transport for London (24 006 485)
Statement Closed after initial enquiries Parking and other penalties 03-Sep-2024
Summary: We will not investigate Mr X’s complaint about four penalty charge notices. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
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Kirklees Metropolitan Borough Council (24 008 402)
Statement Closed after initial enquiries Councillor conduct and standards 03-Sep-2024
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Bracknell Forest Council (24 006 580)
Statement Closed after initial enquiries Special educational needs 03-Sep-2024
Summary: We cannot investigate this complaint that the Council has failed to make amendments to a child’s Education Health and Care plan. This is because the complainant has appealed about the same matter to a tribunal.
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Bristol City Council (24 006 364)
Statement Closed after initial enquiries Other 03-Sep-2024
Summary: We will not investigate this complaint about damage to a party wall as this is a private matter with a remedy through the courts.
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Chesterfield Borough Council (23 009 193)
Statement Closed after initial enquiries Leisure and culture 03-Sep-2024
Summary: We will not investigate this complaint about the decision to lease part of a public park to a private business. This is because the alleged fault does not cause the complainant significant personal injustice.
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Statement Upheld Special educational needs 03-Sep-2024
Summary: Mrs X complained the Council failed to put in place suitable alternative provision for her child, Z. Mrs X also complained the Council delayed completing an Education, Health and Care (EHC) needs assessment, delayed deciding whether to issue an EHC Plan, and handled her complaint poorly. We have found the Council at fault. We have made recommendations to address the injustice this caused.
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Basildon Borough Council (23 014 907)
Statement Not upheld Homelessness 03-Sep-2024
Summary: Ms X complains about the Council’s handling of her homelessness application, failure to record information correctly on her personal housing plan, failure to offer her interim accommodation and failure to consider medical information in reaching its decision about her priority need. We do not find fault in the steps taken by the Council in managing Ms X’s application and therefore cannot question the merits of its decision.
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Statement Upheld Refuse and recycling 03-Sep-2024
Summary: We found fault due to service failure by the Council on Miss D’s complaint about it missing waste bin collections. There were failures to collect her waste in 2022, 2023, and 2024. The agreed action remedies the injustice caused.