Decision search
Your search has 51870 results
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Buckinghamshire Council (24 000 013)
Statement Closed after initial enquiries Safeguarding 04-Sep-2024
Summary: We will not investigate this complaint about adult safeguarding. This is because there is not enough evidence of fault causing a significant injustice to justify our involvement. There is no worthwhile outcome to be achieved from an Ombudsman investigation.
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Statement Not upheld Safeguarding 04-Sep-2024
Summary: There is no evidence of fault by the Council in the way it responded to safeguarding concerns raised about Mrs Y. I have seen no evidence which supports Mr X’s claims that the Council made unfavourable assumptions about him.
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Cheshire East Council (24 000 705)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Mrs X complained the Council did not provide information she requested about applying for a personal budget to secure the specialist educational provision set out in the Education, Health and Care Plans of her two children. The Council failed to provide Mrs X the information she requested which caused her avoidable frustration. The Council will apologise and now provide her with the personal budget information she requested.
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Gloucestershire County Council (24 002 474)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Mrs X complained the Council delayed carrying out an agreed remedy from a previous Ombudsman investigation in November 2022. The Council had agreed to arrange and carry out an Occupational Therapy (OT) assessment for her daughter, F within one month of that decision. The Council delayed arranging the OT assessment by around six months. It agreed to make a payment to Mrs X to acknowledge the injustice this caused. It also agreed to update us on its action plan to address the shortage of therapists in its area within three months.
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London Borough of Croydon (24 003 061)
Statement Closed after initial enquiries Other 04-Sep-2024
Summary: Ms M complains about the way her son’s care was managed by the Trust after he left hospital in June 2021. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mr N’s care. It has investigated several times, provided five written responses, improved its service and trained its staff to ensure the faults do not happen again. Further investigation by the Ombudsmen would not achieve anything more.
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South London and Maudsley NHS Foundation Trust (24 003 061a)
Statement Closed after initial enquiries Mental health services 04-Sep-2024
Summary: Ms M complains about the way her son’s care was managed by the Trust after he left hospital in June 2021. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mr N’s care. It has investigated several times, provided five written responses, improved its service and trained its staff to ensure the faults do not happen again. Further investigation by the Ombudsmen would not achieve anything more.
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NHS South West London ICB (24 003 061b)
Statement Closed after initial enquiries Mental health services 04-Sep-2024
Summary: Ms M complains about the way her son’s care was managed by the Trust after he left hospital in June 2021. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mr N’s care. It has investigated several times, provided five written responses, improved its service and trained its staff to ensure the faults do not happen again. Further investigation by the Ombudsmen would not achieve anything more.
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Liverpool City Council (24 003 928)
Statement Closed after initial enquiries Special educational needs 04-Sep-2024
Summary: We will not investigate Mrs X’s complaints about her child, Y’s, Education, Health and Care Plan or about delays in the Council’s complaint responses. This is because the complaint is late. In addition, the Council has already offered a suitable remedy for part of the complaint, and an investigation by the Ombudsman is unlikely to achieve anything further.
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Bournemouth, Christchurch and Poole Council (24 004 330)
Statement Closed after initial enquiries Alternative provision 04-Sep-2024
Summary: We will not investigate this complaint about the Council failing to find a suitable educational setting for Ms X’s child after a placement ordered by a Special Educational Needs and Disability Tribunal failed. Investigation by us would be unlikely to lead to any worthwhile outcome.
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Leeds City Council (24 004 753)
Statement Closed after initial enquiries Traffic management 04-Sep-2024
Summary: We will not investigate this complaint about the Council’s failure to engage with residents following the introduction of a Traffic Regulation Order. There is not enough evidence of fault in the way the Council made the TRO. We cannot add to the investigation already carried out by the Council and further investigation would not lead to a different outcome.