Decision search
Your search has 51782 results
-
Oldham Metropolitan Borough Council (24 001 716)
Statement Closed after initial enquiries Drainage 30-Sep-2024
Summary: We will not investigate this complaint about drainage because the courts are better placed to consider this complaint.
-
Rochdale Metropolitan Borough Council (23 009 491)
Statement Upheld Special educational needs 30-Sep-2024
Summary: There was fault by the Council. It failed to amend Y’s Education, Health and Care Plan following an annual review in December 2021 and failed to complete annual reviews in 2022 or 2023. It also failed to secure the special educational provision in Y’s Plan and delayed responding to Ms X’s complaint. This caused a loss of special educational provision, a loss of appeal rights, avoidable frustration, distress and time and trouble complaining. The Council will issue an apology, make payments for missed educational provision, complete a further annual review and devise a new policy and training for officers.
-
Wokingham Borough Council (24 006 168)
Statement Closed after initial enquiries Charging 30-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s Adult Social Care services involvement with his late mother, Ms Y. Part of the complaint is late, there is insufficient evidence of fault and we could not achieve the outcome Mr X wants.
-
Durham County Council (24 006 538)
Statement Closed after initial enquiries Charging 30-Sep-2024
Summary: We will not investigate Mrs X’s complaint that her husband’s care home took 40 hours to act on a fall her husband had. This is because we are not likely to find fault with the care provider for not seeking medical advice earlier. There does appear to be fault with the care provider’s record keeping. However, the potential fault has not caused any significant injustice.
-
London Borough of Havering (24 006 566)
Statement Closed after initial enquiries Other 30-Sep-2024
Summary: We will not investigate this complaint about a house Mr X leased to the Council. Mr X could reasonably have used his right to take court action to get the house back. There is not enough public interest in us investigating whether the Council should have paid Mr X more for the house over the years.
-
Staffordshire County Council (24 004 987)
Statement Upheld Special educational needs 30-Sep-2024
Summary: We will not investigate this complaint about delays in the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
-
Sandwell Metropolitan Borough Council (24 005 104)
Statement Closed after initial enquiries Council tax 30-Sep-2024
Summary: We will not investigate this complaint about the Council taking court action over council tax arrears due to a change in benefits. We cannot investigate matters which have been subject to court proceedings. Mr X could appeal to the Valuation Tribunal about its decision on council tax reduction before it commences any new proceedings.
-
Cheshire West & Chester Council (24 005 393)
Statement Upheld Charging 30-Sep-2024
Summary: We will not investigate this complaint about the Council’s refusal to refund Mrs Z’s estate the overpayments she made to her care home. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
West Sussex County Council (24 005 949)
Statement Upheld Special educational needs 30-Sep-2024
Summary: We have upheld this complaint because the Council delayed issuing an Education Health and Care Plan for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.
-
Broxbourne Borough Council (24 008 963)
Statement Closed after initial enquiries Council tax 30-Sep-2024
Summary: We will not investigate this complaint about council tax arrears and bailiff fees. This is because there is insufficient evidence of fault by the Council.