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Decision reason: Closed after initial enquiries Not upheld Upheld

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Kirklees Metropolitan Borough Council (24 010 037)

Statement Closed after initial enquiries Highway repair and maintenance 16-Oct-2024

Summary: We will not investigate Mr X’s complaint about highways maintenance, because we cannot achieve the outcome Mr X is seeking and the Council have responded appropriately, so further investigation would not lead to a different outcome. Finally, there is no significant injustice.
Royal Borough of Greenwich (24 010 341)

Statement Closed after initial enquiries Refuse and recycling 16-Oct-2024

Summary: We will not investigate Ms X’s complaint about damage caused to her home by the Council’s waste collection service. This is because it is reasonable to expect her to take the matter to court.
Birmingham City Council (24 011 181)

Statement Closed after initial enquiries Parking and other penalties 16-Oct-2024

Summary: We will not investigate Mr X’s complaint about the Council’s escalation of a penalty charge notice. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to make a witness statement.
Staffordshire County Council (24 011 413)

Statement Closed after initial enquiries School admissions 16-Oct-2024

Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.
Rochdale Metropolitan Borough Council (24 011 478)

Statement Closed after initial enquiries School admissions 16-Oct-2024

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. There is not enough evidence of fault in the way the Council considered the appeal to justify an investigation.
Devon County Council (24 012 427)

Statement Closed after initial enquiries Parking and other penalties 16-Oct-2024

Summary: We will not investigate Mrs B’s complaint about a Penalty Charge Notice she received for an alleged parking contravention. This is because it was reasonable for Mrs B to put in an appeal to the Traffic Penalty Tribunal.
Kent County Council (23 017 650)

Statement Upheld Alternative provision 15-Oct-2024

Summary: the Council delayed putting in place alternative provision for Miss B’s daughter, delayed completing an education, health and care needs assessment and in issuing a final EHC Plan and failed to respond to Miss B’s communications. An apology, payment to Miss B, review of the case and an action plan to address the issues that arose is satisfactory remedy.
Milton Keynes Council (23 019 566)

Statement Closed after initial enquiries Antisocial behaviour 15-Oct-2024

Summary: We will not investigate this complaint about the Council’s failure to take sufficient action against a neighbour who the complainant says is causing noise nuisance and anti-social behaviour. There is not enough evidence of fault in the way the Council considered the complaints to justify an investigation.
Leeds City Council (23 019 790)

Statement Upheld Transport 15-Oct-2024

Summary: Mrs X complained about issues with the Council’s transport services for her sibling. The Council accepted it was at fault and put forward a number of remedies. It has agreed to carry them out to remedy the injustice caused.
Oldham Metropolitan Borough Council (23 020 246)

Statement Closed after initial enquiries Other 15-Oct-2024

Summary: We will not investigate this complaint about the Council’s decision to ban Mr X from trading at the Council’s street markets. It is unlikely we would find fault.

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