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Decision reason: Closed after initial enquiries Not upheld Upheld

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Basingstoke & Deane Borough Council (24 008 221)

Statement Closed after initial enquiries Antisocial behaviour 16-Oct-2024

Summary: We will not investigate this complaint about the Council’s failure to act on reports of noise nuisance. There is not enough evidence of fault in the way the Council responded to Mrs X’s reports. And, as the Council cannot consider her concerns without her engagement, further investigation by us would not lead to a different outcome.
South Cambridgeshire District Council (24 007 727)

Statement Closed after initial enquiries Planning applications 16-Oct-2024

Summary: We will not investigate this complaint about the Council’s consideration of noise when determining the complainant’s planning applications. It is reasonable to expect him to have used his right of appeal to the Planning Inspector, and we will not pursue any concerns about the complaints process in isolation.
Brighton & Hove City Council (24 007 788)

Statement Closed after initial enquiries Other 16-Oct-2024

Summary: We will not investigate this complaint about the Council including incorrect information in a safeguarding report. Further investigation will not lead to a different outcome.
Cornwall Council (24 007 862)

Statement Closed after initial enquiries Planning applications 16-Oct-2024

Summary: We will not investigate this complaint about the Council’s handling of planning applications for a site next to the complainant. There is not enough evidence of fault by the Council.
London Borough of Newham (24 010 463)

Statement Closed after initial enquiries Special educational needs 16-Oct-2024

Summary: We cannot investigate Mrs X’s complaint about the Council’s failure to secure a school placement for her child. This is because Mrs X appealed the matter to a tribunal.
Norfolk County Council (24 010 595)

Statement Closed after initial enquiries Special educational needs 16-Oct-2024

Summary: We will not investigate this complaint about the Council’s delay in issuing an Education, Health and Care Plan. The complaint is late and there is no good reason to consider it now.
West Lindsey District Council (24 010 773)

Statement Closed after initial enquiries Other 16-Oct-2024

Summary: We will not investigate Mr X’s complaint that the Council provided him with an incorrect email address regarding his request for a review of his Freedom of Information (FOI) enquiry. This is because an investigation by the Ombudsman is unlikely to achieve any additional outcome.
West Northamptonshire Council (24 010 999)

Statement Upheld Council tax 16-Oct-2024

Summary: We will not investigate this complaint about a delay by the Council in issuing a council tax bill. This is because the Council has provided a satisfactory response.
London Borough of Sutton (24 011 096)

Statement Closed after initial enquiries Special educational needs 16-Oct-2024

Summary: We will not investigate this complaint about the Council’s Education, Health and Care needs assessment process. Any injustice suffered is not significant enough to justify our involvement.
Castle Point Borough Council (24 011 110)

Statement Closed after initial enquiries Planning applications 16-Oct-2024

Summary: We will not investigate Mr X’s complaint that the Council wrongly calculated the additional floor space created by development which it says is liable for the community infrastructure levy. This is because the issue carries a right of appeal to the Valuation Office Agency which it would have been reasonable for him to use. We cannot in any event decide whether the Council, or Mr X, is correct in their calculations and we cannot therefore determine the issue at the heart of the complaint.

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