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Decision reason: Closed after initial enquiries Not upheld Upheld

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Solihull Metropolitan Borough Council (24 019 680)

Statement Closed after initial enquiries Planning applications 02-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application and a breach of planning control. This is because the complainant has not suffered significant injustice.
Essex County Council (24 019 745)

Statement Upheld Special educational needs 02-Apr-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Cambridgeshire County Council (24 019 834)

Statement Closed after initial enquiries Transport 02-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
London Borough of Lambeth (24 021 054)

Statement Closed after initial enquiries Parking and other penalties 02-Apr-2025

Summary: We will not investigate Mr X’s complaint about penalty charge notices because it would have been reasonable for him to appeal to London Tribunals. Additionally, there is not enough evidence of fault by the Council and further investigation by us is unlikely to lead to a different outcome.
London Borough of Sutton (24 021 069)

Statement Closed after initial enquiries Land 02-Apr-2025

Summary: We will not investigate this complaint about damage to the boundary fence. That is because it is reasonable for Mrs X to seek a remedy through insurance, or the courts.
Cheshire East Council (24 021 972)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate this complaint about a telegraph pole installed near the complainant’s home. This is because we are unlikely to find fault by the Council.
London Borough of Lewisham (24 022 957)

Statement Upheld Other 02-Apr-2025

Summary: We will not investigate Mrs X’s complaint the Council failed to respond to her stage two complaint under the children statutory complaints procedure within the required timescales. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
Surrey County Council (24 023 046)

Statement Closed after initial enquiries Child protection 02-Apr-2025

Summary: We will not investigate Mrs X’s complaint. The Information Commissioner is better placed to consider Mrs X’s complaint about inaccurate information held by the Council. Other matters would first need to be raised through the Council’s complaints procedure.
Chichester District Council (24 023 324)

Statement Closed after initial enquiries Enforcement 02-Apr-2025

Summary: We will not investigate Mr B’s complaint about the Council asking him to remove cladding from his property. This is because it is reasonable for Mr B to put in an appeal to the Planning Inspector.
Essex County Council (24 019 933)

Statement Upheld Special educational needs 02-Apr-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

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