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Decision reason: Closed after initial enquiries Not upheld Upheld

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Reading Borough Council (24 019 038)

Statement Closed after initial enquiries Other 06-Apr-2025

Summary: We will not investigate this complaint about the Council’s response to the complainant’s damaged allotment. This is because part of the complaint is late, and our involvement is also unlikely to achieve a worthwhile outcome. It would be reasonable for the complainant to seek to recover the cost of damage to her property through a court of law because it can decide questions of liability which we cannot.
London Borough of Hillingdon (24 019 122)

Statement Closed after initial enquiries Allocations 06-Apr-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Manchester City Council (24 019 477)

Statement Closed after initial enquiries Assessment and care plan 06-Apr-2025

Summary: We will not investigate this complaint about an alledged failure by the Council in 2018 to provide the complainant with home adaptations and equipment. The complainant says these were essential to meeting her health needs. There is no practical prospect that we would be able to investigate the allegations given the allegations made are historical.
City of York Council (24 019 482)

Statement Closed after initial enquiries Councillor conduct and standards 06-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s investigation and decision(s) relating to a Councillor standards of conduct complaint. Further investigation by us is unlikely to lead to a significantly different outcome for Mr X.
Middlesbrough Borough Council (24 019 492)

Statement Closed after initial enquiries Council tax 06-Apr-2025

Summary: We will not investigate this complaint about Council tax premiums because there is a right of appeal to a Valuation Tribunal.
Birmingham City Council (24 019 580)

Statement Closed after initial enquiries Allocations 06-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful housing application. This is because there is insufficient evidence of fault by the Council.
Essex County Council (24 019 857)

Statement Upheld Special educational needs 06-Apr-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Liverpool City Council (24 021 136)

Statement Closed after initial enquiries Council tax 06-Apr-2025

Summary: We will not investigate this complaint about Council tax liability because Ms X appealed to a Valuation Tribunal.
London Borough of Redbridge (24 021 280)

Statement Closed after initial enquiries Refuse and recycling 06-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council issuing her a Fixed Penalty Notice for fly tipping. This is because Miss X can raise a defence against the issuing of the Notice in court.
London Borough of Lewisham (24 021 319)

Statement Closed after initial enquiries Transport 06-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful application for a disabled persons freedom pass. This is because there is insufficient evidence of fault by the Council.

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