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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Hackney (24 021 184)

Statement Closed after initial enquiries Refuse and recycling 08-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s garden waste collection service, or the decision to introduce a service charge for garden waste collection. There is insufficient evidence of fault for part of the complaint, and an investigation into the the remaining matters is unlikely to achieve any further outcome.
Bury Metropolitan Borough Council (25 000 101)

Statement Closed after initial enquiries Highway repair and maintenance 07-Apr-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
London Borough of Southwark (24 019 053)

Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to recover two housing benefit overpayments from him. With the earlier overpayment, Mr X could reasonably have used his right to appeal to a tribunal when he had that right. With the more recent overpayment, it is reasonable to expect Mr X to use his right to appeal to the tribunal.
London Borough of Tower Hamlets (24 019 169)

Statement Closed after initial enquiries Noise 07-Apr-2025

Summary: We will not investigate this complaint about the handling of Mr X’s reports of noise and vibration caused by demolition works near his home. This is because there is not enough evidence of material fault by the Council and investigation is unlikely to achieve a different outcome.
Vale Of White Horse District Council (24 019 257)

Statement Closed after initial enquiries Enforcement 07-Apr-2025

Summary: We will not investigate this complaint about the Council’s decision not to enforce planning permission. That is because it is a late complaint and there is no good reason to exercise discretion and consider it now.
Mole Valley District Council (24 019 606)

Statement Closed after initial enquiries Planning applications 07-Apr-2025

Summary: We will not investigate this complaint about the Council allegedly misleading the public about plans for a local regeneration project during a public consultation process. This is because the plans are yet to materialise and there is no evidence to suggest the complainant has suffered a significant and personal injustice when these have yet to be approved.
Malvern Hills District Council (24 021 514)

Statement Closed after initial enquiries Council tax support 07-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council incorrectly assessing his application for Council Tax Support. This is mainly because Mr X could reasonably have used his right to appeal to the Valuation Tribunal.
Kent County Council (24 021 807)

Statement Closed after initial enquiries Other 07-Apr-2025

Summary: We will not investigate Ms X’s complaint about matters related to the Council’s handling of her son’s case in 2011. Ms X’s complaint is late with no good reason to exercise discretion.
London Borough of Haringey (24 021 851)

Statement Closed after initial enquiries Leisure and culture 07-Apr-2025

Summary: We will not investigate this complaint about the Council’s response to boundary maintenance. Parts of Mrs X’s complaint are late and there is no worthwhile outcome achievable by us investigating.
Birmingham City Council (24 021 894)

Statement Closed after initial enquiries Council tax 07-Apr-2025

Summary: We will not investigate this complaint about a Council’s decision not to write off a Council tax debt because there is a right of appeal to a Valuation Tribunal.

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