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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Harrow (24 018 048)

Statement Closed after initial enquiries Transport 16-Apr-2025

Summary: We will not investigate Mrs X’s complaint that the Council refused her application for a Blue Badge. This is because there is insufficient evidence of fault.
Canterbury City Council (24 018 183)

Statement Closed after initial enquiries Allocations 16-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. This is because there is insufficient evidence of fault causing sufficient injustice to warrant our involvement.
North Northamptonshire Council (23 020 171)

Statement Upheld Special educational needs 16-Apr-2025

Summary: There was fault by the Council which delayed amending Y’s Education Health and Care Plan following an annual review meeting. There was also poor communication and delay in complaint handling which caused avoidable distress. The Council will apologise, make a symbolic payment of £500 and will make the payment of £2475 it already offered to reflect Y’s loss of educational provision.
Nottinghamshire County Council (24 018 157)

Statement Closed after initial enquiries School transport 16-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for free home to school transport for her son. This is because there is no sign of fault by the Council.
Brighton & Hove City Council (24 019 397)

Statement Closed after initial enquiries School admissions 16-Apr-2025

Summary: We will not investigate this complaint about the Council’s consultation into changes to its school admission arrangements. This is because there is not enough evidence of fault by the Council.
Welwyn Hatfield Borough Council (24 019 406)

Statement Closed after initial enquiries Other 16-Apr-2025

Summary: We cannot investigate this complaint about the Council’s handling and administration relating to a House in Multiple Occupation owned by the Complainant. This is because she has used her appeal rights to a Tribunal.
Gloucestershire County Council (24 019 592)

Statement Upheld Special educational needs 16-Apr-2025

Summary: We have upheld Ms X’s complaint about the Council’s delay in completing her child’s Education, Health and Care needs assessment. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
Devon County Council (24 019 932)

Statement Closed after initial enquiries Child protection 16-Apr-2025

Summary: We will not investigate this complaint about an assessment completed by Council. This is because we cannot consider complaints about matters that were or could reasonably have been raised in court.
Darlington Borough Council (24 020 189)

Statement Closed after initial enquiries Other 16-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council deciding not to do work to the grass verge on the highway outside his house. There is not enough evidence of fault in the Council’s decision‑making process, nor significant personal injustice caused to Mr X by the matters complained of, to warrant us investigating. We also cannot achieve the outcome Mr X wants.
Calderdale Metropolitan Borough Council (24 020 446)

Statement Closed after initial enquiries Enforcement 16-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because the complainant has appealed to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.

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