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Decision reason: Closed after initial enquiries Not upheld Upheld

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Tameside Metropolitan Borough Council (24 023 136)

Statement Closed after initial enquiries Parking and other penalties 21-Apr-2025

Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect the complainant to have appealed this to the independent tribunal.
Halton Borough Council (24 023 369)

Statement Closed after initial enquiries Parking and other penalties 21-Apr-2025

Summary: We will not investigate this complaint about a wrongly issued penalty charge notice as there is insufficient remaining injustice caused to the complainant and our further involvement is therefore not warranted.
London Borough of Hillingdon (25 000 119)

Statement Closed after initial enquiries Council tax 21-Apr-2025

Summary: We will not investigate this complaint about Council tax liability because there was a right of appeal to a Valuation Tribunal.
Surrey County Council (25 001 001)

Statement Closed after initial enquiries Trees 21-Apr-2025

Summary: We will not investigate Mrs B’s complaint that she suffered an injury due to the Council’s failure to remove a dangerous tree. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
Suffolk County Council (24 021 614)

Statement Closed after initial enquiries Safeguarding 21-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s response to safeguarding referrals raised about her and about its decision to take her son’s case to the Court of Protection. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the case is subject to ongoing court proceedings.
Norfolk County Council (24 019 625)

Statement Closed after initial enquiries School transport 18-Apr-2025

Summary: We will not investigate this complaint about the suspension of the complainant’s son’s school transport. Investigation would not add anything significant to the response the Council has already made, or lead to a different outcome.
London Borough of Ealing (24 020 217)

Statement Closed after initial enquiries School transport 18-Apr-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
Liverpool City Council (24 005 716)

Statement Upheld Looked after children 16-Apr-2025

Summary: Miss Y complains about her experiences as a care leaver, particularly around the standard of accommodation provided to her and the Council’s failure to properly consider an allegation she made against a staff member at her placement. Miss Y complained to the Council, but the investigation was not robust and did not offer an appropriate personal remedy. We find fault causing injustice which the Council has agreed to acknowledge with a payment of £3750.
Brighton & Hove City Council (24 006 224)

Statement Not upheld Charging 16-Apr-2025

Summary: Miss X complained about the financial assessment the Council completed. She said it did not include all her disability related expenditure, and her assessed weekly contribution is unaffordable. As a result, Miss X had to go without essentials for her disability. There was no fault in the Council’s decision-making.
Thurrock Council (24 006 343)

Statement Upheld Special educational needs 16-Apr-2025

Summary: Mrs X complained the Council had failed to provide education and support for her son (Y) when he could not attend school. We found fault with the Council. This fault caused injustice to Y as he missed out on the support he needed and to Mrs X. The Council agreed to apologise, make payments to recognise Y’s loss of education and Mrs X’s distress and carry out service improvements.

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