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Decision reason: Closed after initial enquiries Not upheld Upheld

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Tameside Metropolitan Borough Council (24 020 254)

Statement Closed after initial enquiries Parking and other penalties 21-Apr-2025

Summary: We will not investigate this complaint about parking problems and penalty charge notices. This is because there is insufficient evidence of fault by the Council, the complainant could have used her appeal rights, and we cannot achieve the outcome the complainant would like.
London Borough of Wandsworth (24 020 344)

Statement Closed after initial enquiries Homelessness 21-Apr-2025

Summary: We will not investigate Mr X’s complaint about how the Council handled his homelessness application. This is because it was reasonable for him to challenge the Council’s statutory review decision by appealing to the County Court.
Leeds City Council (24 018 444)

Statement Closed after initial enquiries Special educational needs 21-Apr-2025

Summary: We cannot investigate Miss X’s complaint about how the Council handled her child’s Education, Health and Care Plan. Part of the complaint is late, and there are no good reasons why we should consider it. Additionally, we cannot consider any matter connected to a decision that has been appealed to a tribunal. For the part of Miss X’s complaint we can investigate, the Council have already made an offer of a symbolic remedy, and it is unlikely we would achieve any further outcome.
Sanctuary Care Limited (24 018 479)

Statement Closed after initial enquiries Charging 21-Apr-2025

Summary: We will not investigate Mrs X’s complaint about how her late parents' Care Provider dealt with issues about outstanding charges. There is not enough evidence of fault in relation to the Care Provider’s handling of outstanding charges for Mrs X’s late father. There is also nothing more we could add to the Care Provider’s investigation and response to Mrs X’s complaint about how the Care Home Manager approached discussions with her about outstanding charges.
Reading Borough Council (24 018 630)

Statement Upheld Other 21-Apr-2025

Summary: We will not investigate Mr X’s children services complaint as the Council has agreed to a proportionate way to resolve the complaint.
Epping Forest District Council (24 018 725)

Statement Closed after initial enquiries Council tax 21-Apr-2025

Summary: We will not investigate this complaint about council tax arrears and an allegation of lost payments. This is because parts of the complaint are late, the debt has been confirmed in court, and because there is insufficient evidence of fault by the Council.
London Borough of Camden (24 019 004)

Statement Closed after initial enquiries Direct payments 21-Apr-2025

Summary: We will not investigate this complaint about the Council not having paid Miss X direct payments to hire a personal assistant. We will not reconsider matters we already decided in 2024. Given this, investigation of later events would not achieve a meaningful outcome, and we could not say any later fault by the Council caused injustice.
London Borough of Ealing (24 019 021)

Statement Closed after initial enquiries Safeguarding 21-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council failing to safeguard his health and wellbeing due to failure to respond appropriately to his reports about significant disrepair in his property. This is because the complaint is out of our jurisdiction.
London Borough of Brent (24 019 052)

Statement Closed after initial enquiries Allocations 21-Apr-2025

Summary: We will not investigate this complaint about a Council housing register application. The complaint is late and there are no good reasons to exercise discretion to consider the late complaint. Nor is there evidence of material fault in how the organisation made its decision, so we could not question the outcome.
Medway Council (24 019 185)

Statement Upheld Special educational needs 21-Apr-2025

Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by making a suitable payment to the complainant to remedy the injustice this caused.

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