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  • Hounslow & Richmond Community NHS Health Trust - Teddington Memorial Hospital (23 012 837a)

    Statement Upheld Hospital acute services 01-Nov-2024

    Summary: Mr A has complained about a council and hospital regarding his father-in-law, Mr B’s hospital discharge and homecare fees. We found fault with the hospital about a failed physiotherapy referral leading to a delay in this therapy which led to uncertainty about Mr B’s recovery. We did not find fault with the other aspects of this complaint. The hospital has agreed to carry out our recommendation in relation to physiotherapy.

  • Cornwall Council (23 003 073)

    Statement Upheld Enforcement 01-Nov-2024

    Summary: X complained the Council failed to protect their amenity from the unlawful use of land near their home. X said the use caused significant disturbance, upset and stress. We found fault because there was delay in beginning enforcement action and informing other Council departments. The Council has agreed to pay X a financial sum and make improvements to its policy and practice that might help avoid the fault happening again.

  • Nottingham City Council (24 012 846)

    Statement Closed after initial enquiries School admissions 01-Nov-2024

    Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

  • Bristol City Council (24 013 105)

    Statement Closed after initial enquiries Noise 01-Nov-2024

    Summary: We will not investigate Mr X’s complaint about the Council not taking any action to resolve the excessive noise made by his neighbour. This is because there is insufficient evidence of fault.

  • Plymouth City Council (24 013 485)

    Statement Closed after initial enquiries Council tax 01-Nov-2024

    Summary: We will not investigate Mr D’s complaint about the Council’s refusal of his request for a council tax reduction. This is because it is reasonable for Mr D to put in an appeal to the Valuation Tribunal.

  • Surrey County Council (23 017 533)

    Statement Not upheld School transport 01-Nov-2024

    Summary: Mrs X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications or how it responded to Mrs X’s application and appeal.

  • Leeds City Council (24 009 272)

    Statement Closed after initial enquiries Enforcement 01-Nov-2024

    Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complaint is late.

  • Kent County Council (23 021 125)

    Statement Upheld Assessment and care plan 01-Nov-2024

    Summary: Mrs D complained the Council delayed providing her son with an assisted living placement. She also complained the Council failed to provide her with support in setting up direct payments and it did not provide her with respite care. We find the Council was at fault for its delays in exploring an assisted living placement for Mrs D’s son. The Council has agreed to our recommendations to address the injustice caused by fault.

  • Sheffield City Council (23 021 148)

    Statement Upheld Special educational needs 01-Nov-2024

    Summary: Mrs X complained the Council failed to find a setting for her daughter, Y, to sit her GCSE exams. Mrs X said she had to arrange for the exams to take place outside of her local area, in busy settings which would impact Y. Y’s tutor then arranged the exams in a local setting. Mrs X said she spent a lot of time arranging the exams and this impacted her, and Y’s, mental health. There was fault in the way the Council did not arrange for Y to sit the exams in a suitable location with suitable adjustments. This fault distressed Mrs X and Y. The Council will apologise, make a financial payment and provide a copy of its new policy.

  • West Suffolk Council (24 000 218)

    Statement Upheld Homelessness 01-Nov-2024

    Summary: Miss X complained about the way the Council handled her homelessness application after she fled domestic abuse. The Council was not at fault for the way it dealt with Miss X’s homelessness. There was fault in the way it allocated her interim accommodation which required significant repairs and in the way it communicated with Miss X about the need to move interim accommodation. The Council has agreed to apologise and make a payment to Miss X to acknowledge the distress and uncertainty this caused. It has also agreed to review the case to identify any lessons to be learned regarding the suitability of interim accommodation.

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