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Decision reason: Closed after initial enquiries Not upheld Upheld

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Somerset Council (24 001 687)

Statement Upheld Alternative provision 01-Nov-2024

Summary: Mrs X complained the Council failed to provide her child, Y, with a suitable alternative education while they were absent from school. She also complained the Council delayed in issuing Y’s Education Health and Care Plan, failed to deliver the provision in the plan and failed to communicate with her during the process. The Council failed to review the suitability of Y’s alternative education and delayed in issuing their EHC Plan. The Council will apologise and make a payment to Mrs X to acknowledge her frustration and Y’s lack of education provision.
Norfolk County Council (24 007 323)

Statement Closed after initial enquiries Transport 01-Nov-2024

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to provide transport to and from her adult son’s day centre. This is because there is insufficient evidence of fault. In addition, there is another body better placed to consider her complaint.
Cheshire West & Chester Council (24 007 919)

Statement Closed after initial enquiries Charging 01-Nov-2024

Summary: We will not investigate Mrs X’s complaint about being charged for care which she believes should have been free as she was told it was reablement care. This is because there is insufficient evidence of fault.
Buckinghamshire Council (24 008 837)

Statement Upheld Special educational needs 01-Nov-2024

Summary: We cannot investigate Ms X’s complaint about the contents of her daughter’s Education Health and Care Plan because Ms X has used her right of appeal to the SEND Tribunal. We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process because the Council has agreed to apologise to Miss X and pay her £350. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
London Borough of Bexley (24 008 898)

Statement Closed after initial enquiries Looked after children 01-Nov-2024

Summary: We will not investigate this complaint that the Council has been at fault in its response to the complainant’s daughter’s needs and his subsequent complaint. This is because investigation would not lead to a different outcome.
Shropshire Council (24 008 914)

Statement Closed after initial enquiries Looked after children 01-Nov-2024

Summary: We will not investigate X’s complaint about children services’ actions. We are unlikely to find fault which has caused X a direct injustice and the Information Commissioner’s Office is better placed.
Tameside Metropolitan Borough Council (24 008 967)

Statement Closed after initial enquiries Special educational needs 01-Nov-2024

Summary: We will not investigate Mr X’s complaint about his child’s education as it is outside our jurisdiction. Mr X has appealed to a tribunal, and we cannot consider complaints about schools.
Broxtowe Borough Council (24 009 100)

Statement Closed after initial enquiries Parking and other penalties 01-Nov-2024

Summary: We will not investigate Miss X’s complaint about car parking near her home. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Miss X wants.
Southampton City Council (24 008 581)

Statement Closed after initial enquiries Other 01-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council wrongfully terminating his company’s contract for services. This is because there is an alternative legal remedy available.
Liverpool City Council (24 008 734)

Statement Closed after initial enquiries Special educational needs 01-Nov-2024

Summary: We will not investigate this complaint about how the Council has dealt with the education and SEN provision for the complainant’s child. This is because there is insufficient evidence of fault, and the complainant has used their right of appeal to a tribunal.

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