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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Hounslow (25 002 519)

Statement Closed after initial enquiries Other 18-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s use of a photo of his children without his permission. This is because this is a complaint about a data matter which is best considered and decided by the Information Commissioner’s Office.
Nottingham City Council (25 003 116)

Statement Closed after initial enquiries Other 18-Jun-2025

Summary: We will not investigate Miss X’s complaint about court proceedings involving her children. The law prevents us from investigating anything that has or is the subject of court proceedings.
Teignbridge District Council (25 003 715)

Statement Closed after initial enquiries Elections and electoral register 18-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council refused to exercise discretion and add him to the electoral register so he could vote in the upcoming elections. There is not enough evidence of fault to justify an investigation.
Warwickshire County Council (24 006 216)

Report Upheld Special educational needs 17-Jun-2025

Summary: Mrs X complained about the Council’s decision to not treat Y’s Education, Health and Care Plan review as a key-stage phase transfer review. She also complained about the Council’s complaint handling. She says the lack of a review frustrated her appeal rights, which has consequently left her son without provision and has caused stress.
London Borough of Lewisham (24 019 465)

Statement Upheld Allocations 17-Jun-2025

Summary: We have upheld Mr X’s complaint about the Council’s delay in accepting a main housing duty. The Council has agreed to take appropriate action to remedy the injustice caused.
London Borough of Brent (25 002 393)

Statement Closed after initial enquiries Parking and other penalties 17-Jun-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have followed the statutory process and appealed to the tribunal.
Cherwell District Council (25 002 532)

Statement Closed after initial enquiries Council tax 17-Jun-2025

Summary: We will not investigate this complaint about council tax arrears and an attachment of earnings order. This is because there is insufficient evidence of fault by the Council and because we cannot investigate any issue that forms part of court proceedings. In addition, the complainant can complain to the Information Commissioner.
Bournemouth, Christchurch and Poole Council (25 004 091)

Statement Closed after initial enquiries Building control 17-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
St Peter's RC High School, Wigan (25 004 503)

Statement Closed after initial enquiries School admissions 17-Jun-2025

Summary: We will not investigate Mr X’s complaint about a school admissions appeal panel refusing his appeal. It is unlikely we would find fault which caused Mr X to lose out on a school place.
Wigan Metropolitan Borough Council (25 004 649)

Statement Closed after initial enquiries Other 17-Jun-2025

Summary: We will not investigate this complaint about the Council’s actions when it recovered Miss X’s deceased pet. It is unlikely we would find fault in the Council’s actions.

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