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  • North Lincolnshire Council (25 005 682)

    Statement Closed after initial enquiries Planning applications 19-Jun-2025

    Summary: We cannot investigate Miss B’s complaint about the Council’s refusal of her planning application. This is because Miss B put in an appeal to the Planning Inspector.

  • Gloucestershire County Council (25 001 924)

    Statement Closed after initial enquiries Other 19-Jun-2025

    Summary: We will not investigate Mr X’s complaint about matters related to the Council’s data handling. This is because it is reasonable to expect him to take the matter to the Information Commissioner’s Office for its consideration.

  • Southend-on-Sea City Council (25 002 194)

    Statement Closed after initial enquiries Other 19-Jun-2025

    Summary: We will not investigate Mr X’s complaint about matters related to the Council’s data handling. This is because the Information Commissioner’s Office is better placed to respond to his complaint.

  • Kent County Council (25 003 643)

    Statement Closed after initial enquiries Other 19-Jun-2025

    Summary: We will not investigate Mr X’s complaint about how the Council handled an assessment for court proceedings regarding his child. The law prevents us from investigating the Council’s conduct related to court proceedings. We will not investigate anything that could be reasonably raised in court.

  • London Borough of Lewisham (25 003 680)

    Statement Closed after initial enquiries Other 19-Jun-2025

    Summary: We will not investigate Ms X’s complaint about matters related to the Council’s data handling. This is because the Information Commissioner’s Office is better placed to respond to Ms X’s complaint.

  • Staffordshire County Council (25 003 691)

    Statement Closed after initial enquiries Other 19-Jun-2025

    Summary: We will not investigate this complaint about an alleged breach of personal information. The Information Commissioner’s Officer is better placed to deal with the complaint.

  • Lancashire County Council (24 006 797)

    Statement Upheld Special educational needs 19-Jun-2025

    Summary: Mrs X complained the Council failed to ensure her child, Y, received all the provision and support set out in their Education, Health and Care (EHC) Plan. Mrs X also complained the Council failed to issue Y’s amended EHC Plan in line with statutory timescales after Y’s January 2024 annual review. The Council was at fault for the delay in issuing Y’s final amended EHC Plan following the annual review and Y did not receive some vision therapy provision which they were entitled to. The Council will apologise to Mrs X for the frustration and avoidable time and trouble the delay caused and pay her a symbolic payment. It has already apologised for Y’s lost vision therapy sessions it will also pay her a symbolic payment. The Council has already put in place an action plan to improve its service.

  • Shropshire Council (24 005 061)

    Statement Upheld Charging 18-Jun-2025

    Summary: Mr X complained about the way the Council dealt with his father’s care charges. The Council was at fault for failing to keep proper records and give reasons for its decisions, delaying in sending financial assessment forms and deciding on Mr Y’s care contribution, failing to provide copies of Care Act assessments, sending incorrect invoices, and continuing to send invoices despite saying the account was on hold. This caused Mr X distress and uncertainty. The Council will apologise for this and provide an updated correct invoice.

  • London Borough of Lambeth (24 009 839)

    Statement Upheld Other 18-Jun-2025

    Summary: Mr Y complained on behalf of Mr X who owns a business. Mr Y complained about how the Council handled Mr X’s business rates account. There were some faults by the Council which caused injustice to Mr X’s business. The Council will take action to remedy the injustice caused.

  • Hertfordshire County Council (24 011 585)

    Statement Upheld Special educational needs 18-Jun-2025

    Summary: Mrs X complained the Council failed to arrange suitable education provision for her child, W, when they stopped attending school. The Council did not properly consider whether W was out of school for health reasons but we cannot say, even on balance, that this meant W missed out on education they should have had. The Council was at fault for delay in amending W’s Education, Health and Care Plan. To remedy the injustice this caused, the Council will apologise to Mrs X and pay her £800. It will also issue a staff reminder.

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