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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Tower Hamlets (24 021 234)

Statement Upheld Allocations 17-Jun-2025

Summary: We have upheld Mr X’s complaint about the Council’s handling of his housing register application. The Council has agreed to take appropriate action to remedy the injustice caused.
Surrey County Council (24 021 861)

Statement Closed after initial enquiries Safeguarding 17-Jun-2025

Summary: We will not investigate this complaint about how the Council completed safeguarding enquiries. There is not enough evidence of fault to justify our involvement.
Cambridgeshire County Council (24 022 780)

Statement Closed after initial enquiries Special educational needs 17-Jun-2025

Summary: We will not investigate Mr X’s complaint about the contents of his child’s Education Health and Care Plan. This is because it is reasonable for him to use his right of appeal to a tribunal, and because an investigation would not lead to a different outcome.
London Borough of Southwark (24 022 878)

Statement Closed after initial enquiries Allocations 17-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her application for rehousing. Part of the complaint is late. There is insufficient evidence of fault in its management of her housing register priority banding and it is unlikely an investigation would lead to a different outcome. The Information Commissioner’s Office is better placed to consider her complaints about access to information and rectification of records.
Mid Suffolk District Council (24 022 936)

Statement Closed after initial enquiries Planning applications 17-Jun-2025

Summary: We will not investigate this complaint about the way the Council considered an application for Prior Approval to convert an agricultural building to residential properties. There is not enough evidence of fault to justify an investigation.
London Borough of Southwark (24 022 989)

Statement Closed after initial enquiries Managing council tenancies 17-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair and failure to offer temporary accommodation. The complaint is later and there are no good reasons to investigate now.
Portsmouth City Council (25 002 546)

Statement Upheld Safeguarding 16-Jun-2025

Summary: We will not investigate this complaint about a safeguarding adults enquiry. We are satisfied with the actions the Council has taken, and it is unlikely we would achieve anything further. The Council has accepted delay, apologised for the impact, and acted to improve future service.
London Borough of Ealing (25 002 627)

Statement Closed after initial enquiries Refuse and recycling 16-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for fly tipping. This is because Mr X can raise a defence against the issuing of the notice in court if he considers it was incorrectly issued.
London Borough of Harrow (25 002 897)

Statement Closed after initial enquiries Transport 16-Jun-2025

Summary: We will not investigate this complaint about an unsuccessful application for a travel pass for a carer. This is because there is insufficient evidence of fault by the Council.
Purbrook Park School, Waterlooville (25 004 623)

Statement Closed after initial enquiries School admissions 16-Jun-2025

Summary: We will not investigate Ms X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

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