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Decision reason: Closed after initial enquiries Not upheld Upheld

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Cornwall Council (24 022 695)

Statement Closed after initial enquiries Child protection 22-Jun-2025

Summary: We will not investigate this complaint about the Council’s response to a safeguarding concern. It is unlikely we would find fault in the Council’s actions. Additionally, we cannot achieve the outcome Mr X is looking for.
Kingston Upon Hull City Council (24 022 809)

Statement Closed after initial enquiries Refuse and recycling 22-Jun-2025

Summary: We will not investigate this complaint about missed bin collections. This is because we could not add to the Council’s investigation or achieve a different outcome.
North Tyneside Metropolitan Borough Council (24 022 943)

Statement Closed after initial enquiries Parking and other penalties 22-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council has failed to follow its parking enforcement policy. This is because the Council’s actions have not caused Mr X significant injustice.
Cheshire East Council (24 023 121)

Statement Closed after initial enquiries Safeguarding 22-Jun-2025

Summary: We will not investigate this complaint about the way the Council considered safeguarding concerns raised by Mr B. There is not enough evidence of fault to justify investigating and an investigation by us would not lead to a different outcome.
South Gloucestershire Council (25 004 626)

Statement Closed after initial enquiries School admissions 22-Jun-2025

Summary: We will not investigate this complaint about school admissions. Mr X’s complaint flows from an application for a place at an academy school. We have no powers to consider complaints about admission to academy schools.
East Hertfordshire District Council (25 004 923)

Statement Closed after initial enquiries Leisure and culture 22-Jun-2025

Summary: We will not investigate this complaint about how Mr X and his family were treated when using a leisure facility. The Council has already investigated and responded. It is unlikely further investigation would lead to a different outcome.
London Borough of Southwark (25 004 945)

Statement Closed after initial enquiries Leisure and culture 22-Jun-2025

Summary: We will not investigate this complaint about an allegation of racial discrimination while Mr Y was at a leisure facility. This is because the Council have already investigated and responded and further investigation by us would not lead to a different outcome. Nor can we achieve the outcome Mr Y is looking for.
Lancashire County Council (25 004 977)

Statement Closed after initial enquiries Child protection 22-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to look into his concerns or assess his children. Some issues are closely related to court proceedings, and the Information Commissioner is better placed to handle the data issue .
Plymouth City Council (25 005 697)

Statement Closed after initial enquiries Parking and other penalties 22-Jun-2025

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it is reasonable for Mr B to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.
Worthing Borough Council (25 005 756)

Statement Closed after initial enquiries Refuse and recycling 22-Jun-2025

Summary: We will not investigate Mr B’s complaint about the Council’s use of his personal data. This is because the Information Commissioner is better placed to consider this matter.

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