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Decision reason: Closed after initial enquiries Not upheld Upheld

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North Northamptonshire Council (25 000 650)

Statement Closed after initial enquiries Child protection 22-Jun-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to consider her complaint about a social worker whilst there are ongoing family court proceedings. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
Buckinghamshire Council (25 000 716)

Statement Closed after initial enquiries Council tax 22-Jun-2025

Summary: We will not investigate this complaint about a late council tax bill. This is because there is insufficient evidence of injustice.
Newcastle upon Tyne City Council (25 000 826)

Statement Closed after initial enquiries Trees 22-Jun-2025

Summary: We will not investigate this complaint about the Council’s actions when removing vegetation from the complainant’s garden in 2023. This is because the complaint has been made late and there are no good reasons in the delay.
Devon County Council (25 000 937)

Statement Closed after initial enquiries Special educational needs 22-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the education provision in place for her child. This is because she used her right of appeal to the SEND Tribunal and because part of her complaint is made late.
Herefordshire Council (24 022 064)

Statement Closed after initial enquiries Antisocial behaviour 22-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his complaint about noise disturbance. There is insufficient evidence of fault in its statutory nuisance decision. The Council has offered Mr X a suitable remedy for delay and poor communication. An investigation would not lead to a different outcome.
Birmingham City Council (24 022 196)

Statement Closed after initial enquiries Allocations 22-Jun-2025

Summary: We will not investigate Mr X’s complaint the Council did not accept his housing register application. There is not enough evidence of fault to justify our involvement.
Norfolk County Council (24 022 234)

Statement Upheld Other 22-Jun-2025

Summary: We will not investigate this complaint about the Council’s support to Mrs X in relation to a child. The Council has agreed to take steps to remedy any injustice to Mrs X and there are no wider public interest issues to justify investigating further.
Dacorum Borough Council (24 022 465)

Statement Closed after initial enquiries Allocations 22-Jun-2025

Summary: We will not investigate this complaint about the Council’s failure to deal with problems Mr X has reported about his tenancy since 2022. We cannot investigate complaints about the actions of a social housing landlord with regard to tenancy management, repairs and direct management moves. We also cannot investigate Mr X’s compalint about the Council serving him with a Community Protection Notice. It was reasonable for Mr X to appeal the Notice if he wished to challenge it.
Lewes District Council (24 022 501)

Statement Closed after initial enquiries Homelessness 22-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless application and for not supporting him with his homelessness. This is because there is insufficient evidence of fault.
Hampshire County Council (24 022 509)

Statement Closed after initial enquiries Other 22-Jun-2025

Summary: We cannot investigate Mrs X’s complaint the Council failed to follow its complaint procedure. That is because Mrs X has started legal action against the Council.

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