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Decision reason: Closed after initial enquiries Not upheld Upheld

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Midshires Care Limited (24 017 966)

Statement Not upheld Domiciliary care 22-Jun-2025

Summary: Mr X complained about a live in carer’s treatment of Mr Y following an accusation Mr Y had used a racial slur towards the carer. Mr X complained the carer was negligent and deliberately mistreated and isolated Mr Y in his own home, causing him a great deal of distress. We have ended our investigation as we cannot achieve a worthwhile outcome from further investigation as we are unlikely to be able to achieve the remedy Mr X wants.
Surrey County Council (24 018 573)

Statement Upheld Disabled children 22-Jun-2025

Summary: Mr X complained the Council took too long to carry out an occupational therapy assessment for his child Y. We found delay by the Council which caused avoidable distress and frustration. The Council will apologise and make a symbolic payment to reflect the distress. It has already increased staffing levels in the relevant team and this will minimise the chance of recurrence.
Bath and North East Somerset Council (24 019 374)

Statement Upheld Parking and other penalties 22-Jun-2025

Summary: Mr X complained the Council and bailiffs acting on its behalf, wrongly enforced a Penalty Charge Notice for a traffic offence which was committed by a different person with the same name. We upheld the complaint. The Council will apologise, make a payment for the avoidable distress, inconvenience and time and trouble. The Council will also review its computer system.
RUMAX LIMITED (24 020 707)

Statement Closed after initial enquiries Domiciliary care 22-Jun-2025

Summary: We will not investigate this complaint about the Care Provider allegedly losing Ms Y’s key. The small claims court is best placed to consider the claim for the cost of replacement locks.
Torbay Council (24 023 207)

Statement Closed after initial enquiries Rights of way 22-Jun-2025

Summary: We will not investigate this complaint about a dispute over a boundary fence between private property and the public highway. We cannot determine boundary disputes and the courts are the bodies best placed to decide civil matters.
London Borough of Harrow (24 023 389)

Statement Closed after initial enquiries Transport 22-Jun-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. There is not enough evidence of fault.
Cherwell District Council (24 023 432)

Statement Closed after initial enquiries Council tax 22-Jun-2025

Summary: We will not investigate this complaint about how the Council told Mr X about his council tax appeal right. There is not enough evidence of fault.
London Borough of Harrow (25 000 027)

Statement Closed after initial enquiries Transport 22-Jun-2025

Summary: We will not investigate Mrs X’s complaint that the Council refused her application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
Lancashire County Council (25 000 264)

Statement Closed after initial enquiries Other 22-Jun-2025

Summary: We will not investigate this complaint about information about children changing for PE in primary schools being passed on by the Council. What happens is an internal matter for schools to decide and we are legally prevented from investigating their decisions. The wider issue of what information about this matter is passed on to schools in general is unlikely to create sufficient separable injustice to Miss X or her child to warrant investigation.
South Kesteven District Council (25 000 480)

Statement Closed after initial enquiries Trees 22-Jun-2025

Summary: We will not investigate this complaint about the way the council processed an application to cut down protected trees. The complainant has appealed to the Planning Inspectorate; therefore the complaint is outside our jurisdiction. Also, I consider it is not a good use of our resources to consider a complaint about the Council’s communications when we are not investigating the substantive issue.

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