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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Islington (24 021 714)

Statement Closed after initial enquiries Homelessness 02-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application from November 2023 because there is insufficient injustice caused to justify our involvement.
City of York Council (24 021 971)

Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Jul-2025

Summary: We will not investigate this complaint about a housing benefit overpayment because there is insufficient evidence of fault by the Council.
Lincolnshire County Council (24 022 347)

Statement Upheld Assessment and care plan 02-Jul-2025

Summary: We have upheld Mr B’s complaint about delay responding to his complaint about his care and support arrangements. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. The Council will investigate Mr B’s complaint within eight weeks, apologise to him and pay him £150 for the frustration and distress caused.
London Borough of Merton (24 022 984)

Statement Closed after initial enquiries Charging 02-Jul-2025

Summary: We will not investigate Mr X’s complaint about his grandfather’s care charges. He says his grandfather was told he would receive six weeks of care for free to support his recovery following discharge from hospital, but he was charged. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any significant injustice.
Regal Healthcare Properties Limited (24 023 069)

Statement Closed after initial enquiries Other 02-Jul-2025

Summary: We will not investigate this complaint about how care home managers spoke to Mrs X following the death of her mother. This is because any injustice is not significant enough to justify our involvement.
Wokingham Borough Council (25 000 464)

Statement Closed after initial enquiries Planning applications 02-Jul-2025

Summary: We will not investigate Mr X’s complaint about how the Council considered and decided his neighbour’s planning application. There is not enough evidence of Council fault to warrant an investigation and we cannot achieve the outcome Mr X seeks. Other complaints about the planning processes are premature and it is reasonable for him to raise them with the Council first.
Bracknell Forest Council (25 000 511)

Statement Closed after initial enquiries Transport 02-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he was not eligible for a Blue Badge. There is not enough evidence of Council fault to warrant an investigation and there is no worthwhile outcome an investigation would achieve.
Essex County Council (25 000 566)

Statement Closed after initial enquiries Child protection 02-Jul-2025

Summary: We will not investigate Mr X’s complaint about how the Council handled concerns he raised about his child. This is because there is not enough evidence of fault in how the Council made its decision and we cannot question the outcome.
Teignbridge District Council (25 000 611)

Statement Closed after initial enquiries Allocations 02-Jul-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It was reasonable for Miss x to ask for a review of her housing assessment.
London Borough of Haringey (25 000 718)

Statement Closed after initial enquiries Parking and other penalties 02-Jul-2025

Summary: We will not investigate this complaint about penalty charge notices and subsequent enforcement action.

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