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Decision reason: Closed after initial enquiries Not upheld Upheld

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Elmbridge Borough Council (25 000 855)

Statement Closed after initial enquiries Planning applications 02-Jul-2025

Summary: We will not investigate this complaint about the Council’s consideration of planning applications. We cannot investigate matters where the complainant has already appealed to the Planning Inspector. Also if the Council delays or refuses the complainant’s most recent planning application, it is reasonable to expect him to appeal to the Planning Inspector.
Dudley Metropolitan Borough Council (25 000 970)

Statement Closed after initial enquiries Disabled facilities grants 02-Jul-2025

Summary: We will not investigate Mrs X’s complaint about drainage installed in her property under a Disabled Facilities Grant. This is because the complaint has been made late, and I see no good reason why Mrs X could not have complained in time.
Leeds City Council (25 001 025)

Statement Upheld Special educational needs 02-Jul-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
North Northamptonshire Council (25 001 113)

Statement Closed after initial enquiries Alternative provision 02-Jul-2025

Summary: We will not investigate this complaint that the Council failed to make appropriate educational provision for the complainant. The complaint is late and there are insufficient grounds for us to consider it now.
London Borough of Tower Hamlets (24 023 336)

Statement Closed after initial enquiries Homelessness 02-Jul-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s decision on a homelessness application in 2022. this complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We will not investigate Miss X’s compalint about being evicted from her temporary accommodation in 2024. There is insufficient evidence of fault which would warrant an investigation.
Greater London Authority (24 023 380)

Statement Closed after initial enquiries Other 02-Jul-2025

Summary: We will not investigate this complaint about the Greater London Authority’s monitoring of expenditure under a grant it awarded Camden Council in 2018. This is because the injustice Ms X claims stems is not the direct result of any actions by the Greater London Authority and we could not therefore say the Authority must provide a remedy for it.
Newcastle upon Tyne City Council (25 000 455)

Statement Closed after initial enquiries School transport 02-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council refusing to provide home to school transport and its handling of her child’s Education, Health and Care Plan. There is not enough evidence of fault by the Council for us to question its decision not to provide transport. If Mrs X wants to challenge the content of her child’s Education, Health and Care Plan, it is reasonable for her to appeal to the SEND Tribunal.
Durham County Council (25 001 376)

Statement Closed after initial enquiries Refuse and recycling 02-Jul-2025

Summary: We will not investigate this complaint about the Council’s failure to ensure a business stops storing bins on the highway. This is because the complaint is made too late. We have seen no reason why the complainant could not have contacted us much sooner.
North Somerset Council (25 001 388)

Statement Closed after initial enquiries Building control 02-Jul-2025

Summary: We will not investigate this complaint about the Council’s refusal to reimburse the complainant’s legal costs. This is because it is reasonable to expect Mr Y to take the matter to court who are better placed to consider the complaint.
Somerset Council (25 001 870)

Statement Closed after initial enquiries Other 02-Jul-2025

Summary: We will not investigate this complaint about alleged delay by the Council in supplying data. The Information Commissioner is better placed than us to consider this matter.

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