Local Government Ombudsman Logo

www.lgo.org.uk has experienced a problem

The website has encountered an error. The issue has been logged so that we can investigate the cause.

You can visit the home page and try browsing again. Please accept our apologies for any inconvenience caused.

You may still be able to use our online complaint service if you want to register a complaint or log into your account.

SearchResult - Local Government and Social Care Ombudsman

Decision search

What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 55054 results

  • Roseberry Care Centres (England) Ltd (24 015 253)

    Statement Closed after initial enquiries Charging 03-Jul-2025

    Summary: We will not investigate Mrs X’s complaint her mother’s previous care home overcharged her and for charging her for nursing care even though her mother did not need this level of care. This is because an investigation would not lead to a different outcome as we are not likely to find fault.

  • London Borough of Havering (24 015 829)

    Statement Upheld Other 03-Jul-2025

    Summary: Mrs X complained about delays with the Council’s investigation of her complaint about children’s social care. There were delays with the Council’s investigation which has caused Mrs X further avoidable distress. The Council agreed to complete its investigation without further delay, apologise to Mrs X and pay her a financial remedy. It also agreed to review part of its process for dealing with complaints about children’s services.

  • Birmingham City Council (24 016 665)

    Statement Upheld Allocations 03-Jul-2025

    Summary: Mrs X complained about the Council’s decision to close Mr B’s housing application. We find that the Council failed to provide clear information about the documents Mr B needed to provide. This led to the closure of his housing application. The Council then failed to specify which documents he had not provided which caused avoidable frustration for Mr B and delayed his ability to join the housing register. The Council has agreed to assess Mr B’s application and if he qualifies to join the register, it will backdate his award date. The Council has also agreed to apologise, make a symbolic payment to Mr B and make service improvements.

  • Advinia Health Care Ltd (24 017 914)

    Statement Not upheld Charging 03-Jul-2025

    Summary: Mr X complained the Care Provider increased the fee for his relative Ms Y’s care. The Care Provider should have kept a signed copy of the terms and conditions document for Ms Y’s care. This did not cause injustice, because Mr X was aware through signing a different document at the start of Ms Y’s residence, that her fees may increase. And the Care Provider wrote to him before the increase to make him aware of it.

  • St Albans City Council (24 018 622)

    Statement Upheld Planning applications 03-Jul-2025

    Summary: Mr X complained the Council failed to uphold its planning policies when approving a new development near his home. Mr X said the development is overbearing and will impact his privacy. We found there was fault in the Council’s initial assessment of the application by considering it against the wrong policy. However, there was no injustice because the Council re-assessed the application under the correct policy. We found no fault in the updated assessment or in the Council’s decision-making.

  • Great Yarmouth Borough Council (24 019 259)

    Statement Closed after initial enquiries Allocations 03-Jul-2025

    Summary: We will not Mr X’s complaint about the Council’s decision to close his housing application. This is because there is not enough evidence of fault to justify an investigation.

  • Surrey County Council (24 021 592)

    Statement Upheld Other 03-Jul-2025

    Summary: Mr X complained the Council failed to consider his complaint at stage two of the statutory children’s complaints process. We find the Council at fault for failing to complete the statutory complaints process. This caused Mr X distress and frustration. The Council has agreed to apologise, progress Mr X’s complaint and make a symbolic payment to remedy the injustice caused by the faults identified.

  • East Hertfordshire District Council (24 022 847)

    Statement Closed after initial enquiries Planning applications 03-Jul-2025

    Summary: We will not investigate this complaint about the way the Council considered and approved an application for retrospective listed building consent. We have not seen enough evidence of fault in the Council’s actions. And it is reasonable to expect the complainant to contact the Information Commissioner’s Office with her concerns about the Council withholding information.

  • Bristol City Council (25 000 815)

    Statement Closed after initial enquiries Refuse and recycling 03-Jul-2025

    Summary: We will not investigate this complaint about missed recycling collections. The Council has apologised to the complainant and taken steps to improve the service. We consider further investigation will not lead to a different outcome.

  • Manchester City Council (25 000 925)

    Statement Closed after initial enquiries Planning applications 03-Jul-2025

    Summary: We will not investigate this complaint about the Council’s consideration of the layout of a development where the complainant lives. We consider an investigation will not lead to a different outcome.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings