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Decision reason: Closed after initial enquiries Not upheld Upheld

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Hampshire County Council (24 021 424)

Statement Closed after initial enquiries Assessment and care plan 20-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to allocate him a new social worker. There is insufficient evidence of fault to warrant an investigation.
North Yorkshire Council (24 021 685)

Statement Closed after initial enquiries Other 20-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s actions in relation to her child’s social care. This is because further investigation would not lead to a different outcome. Additionally, the Information Commissioner’s Office is best placed to consider her concerns about record keeping.
Cornwall Council (24 021 864)

Statement Closed after initial enquiries Land 20-Jul-2025

Summary: We will not investigate this complaint about the Council’s conduct regarding the wrongful claim of Mrs X’s land as a public highway. This is because the substantive complaint is late and we cannot investigate issues that have already been dealt with in court.
Lancashire County Council (24 022 163)

Statement Closed after initial enquiries Traffic management 20-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s introduction of a restricted turn junction on a road near where he lives. There is not enough evidence of fault in the Council’s decision-making process to warrant investigation. There is insufficient significant personal injustice caused to Mr X by the matters complained of to justify us investigating. We also cannot achieve the outcome he seeks.
Stockport Metropolitan Borough Council (24 023 458)

Statement Closed after initial enquiries Other 20-Jul-2025

Summary: We will not investigate Miss X’s complaint about alleged failings by the Council. There is not enough evidence of fault by the Council to warrant investigation, and key matters in the complaint relate to the police and the NHS.
Swindon Borough Council (25 000 001)

Statement Closed after initial enquiries Charging 20-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his father’s care charges and for backdating some charges. He also complains about the Council not providing his father with any council tax support. This is because there is insufficient evidence of fault.
Kingston Upon Hull City Council (25 000 092)

Statement Upheld Special educational needs 20-Jul-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has offered an appropriate remedy for the injustice caused by the delay. Our involvement would not lead to a different outcome.
Surrey Heath Borough Council (25 000 285)

Statement Closed after initial enquiries Antisocial behaviour 20-Jul-2025

Summary: We will not investigate this complaint the Council was not involving small businesses in discussions about anti-social behaviour. Further investigation would not lead to a different outcome.
London Borough of Redbridge (25 000 420)

Statement Upheld Parking and other penalties 20-Jul-2025

Summary: We will not investigate this complaint about the Council’s failure to pay Mr X’s costs as it was ordered to do by London Tribunals. This is because the Council has agreed to pay the costs, apologise to Mr X and pay him £100 for his time and trouble. This provides a suitable remedy for the complaint and it is therefore unlikely investigation would achieve significantly more for Mr X.
Birmingham City Council (25 000 484)

Statement Closed after initial enquiries School transport 20-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide Ms X’s child with free transport to school. This is because there is not enough evidence of fault by the Council.

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