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Decision reason: Closed after initial enquiries Not upheld Upheld

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Plymouth City Council (24 012 024)

Statement Closed after initial enquiries Other 24-Dec-2024

Summary: We will not investigate Mrs S and Mrs T’s complaint for
Mr V about the standards of care he received from a provider commissioned by the Council in his independent living accommodation because any injustice in it is not serious enough to warrant our involvement and we cannot achieve anything worthwhile by investigating.
Stoke-on-Trent City Council (24 013 126)

Statement Closed after initial enquiries Council tax 24-Dec-2024

Summary: We will not investigate this complaint about two council tax complaints because there is insufficient evidence of fault by the Council.
London Borough of Merton (24 014 352)

Statement Closed after initial enquiries Parking and other penalties 24-Dec-2024

Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.
West Sussex County Council (24 014 966)

Statement Closed after initial enquiries Parking and other penalties 24-Dec-2024

Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
Devon County Council (24 015 165)

Statement Closed after initial enquiries Transport 24-Dec-2024

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
Dorset Council (24 000 817)

Statement Upheld Special educational needs 23-Dec-2024

Summary: Miss Y complained about the way the Council dealt with Z’s Education, Health and Care needs assessment and the special educational provision in their Education Health and Care Plan. We have found fault by the Council, causing injustice, in failing to: consult with school A or other schools before issuing the final EHC Plan in 2023; properly consider Miss Y’s request for free school transport; and deliver the SEN provision in Z’s EHC Plan. The Council has agreed to remedy this injustice by apologising to Miss Y, making payments to reflect the impact on Z of the missed SEN provision and the time and trouble, travel costs and distress caused to Miss Y and a service improvement.
London Borough of Harrow (24 005 159)

Statement Upheld Transport 23-Dec-2024

Summary: There was fault by the Council in how it handled Mr B’s application for a blue badge and his appeal about this. The Council cannot show how it considered that Mr B had suffered recent falls. It is wrong to say that it can only use the information he provided. It should have considered whether he was complaining about the conduct of the assessor when he appealed the Council’s decision to renew his blue badge. This has left Mr B uncertain that his application and appeal was properly considered, but it is unlikely that a fresh review would mean the Council decide he is eligible for a blue badge. The Council has agreed to take action to remedy the injustice.
Cheshire East Council (24 001 596)

Statement Upheld Alternative provision 23-Dec-2024

Summary: Mrs X complained that the Council failed to provide alternative education from the end of June 2023 to February 2024 when her child was unable to attend school on health grounds. We have found fault causing an injustice. The Council has agreed to apologise, make a symbolic payment for the lost education and service improvements.
St Helens Metropolitan Borough Council (24 001 806)

Statement Upheld Special educational needs 23-Dec-2024

Summary: Mr X complained the Council delayed finalising his child’s education, health and care plan and it provided him with misleading information. The Council acknowledges it is at fault, the delay frustrated his appeal rights and caused avoidable distress. The Council has agreed to provide Mr X a payment to reflect the avoidable distress caused.
Cheshire East Council (24 010 724)

Statement Closed after initial enquiries Homelessness 23-Dec-2024

Summary: We will not investigate Ms X’s complaint about the Council’s initial refusal of her request for a transfer, which was reversed at the review stage.

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