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Decision reason: Closed after initial enquiries Not upheld Upheld

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Essex County Council (24 011 172)

Statement Upheld Special educational needs 23-Dec-2024

Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by apologising and offering to make a suitable payment to the complainant to remedy the injustice this caused.
Birmingham City Council (24 011 351)

Statement Closed after initial enquiries Direct payments 23-Dec-2024

Summary: We will not investigate Ms X’s complaint about the decision from the Council to withdraw her direct payments. This is because there is insufficient evidence of fault.
Wirral Metropolitan Borough Council (24 011 576)

Statement Closed after initial enquiries Safeguarding 23-Dec-2024

Summary: We will not investigate Mr X’s complaint about how the Council removed his relative from his care and investigated under its safeguarding procedures. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find evidence of fault, and we cannot achieve the outcomes requested.
South Cambridgeshire District Council (24 010 804)

Statement Closed after initial enquiries Disabled facilities grants 23-Dec-2024

Summary: We will not investigate Mr X’s complaint about a disabled facilities grant or the Council’s decision not to waive a local land charge. This is because there is insufficient evidence of fault to justify our involvement.
East Lindsey District Council (24 011 671)

Statement Closed after initial enquiries Allocations 23-Dec-2024

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Tonbridge and Malling Borough Council (24 012 443)

Statement Closed after initial enquiries Other 23-Dec-2024

Summary: We will not investigate Mr X’s complaint about the Council’s recovery of business rates or court action. We cannot investigate a complaint about the start of court action or what happened at court.
London Borough of Hillingdon (24 015 278)

Statement Closed after initial enquiries Other 23-Dec-2024

Summary: We will not investigate Mr X’s complaint about being issued a Fixed Penalty Notice for littering. This is because Mr X can raise a defence against the issuing of the notice in court.
Derbyshire County Council (24 016 093)

Statement Closed after initial enquiries Child protection 23-Dec-2024

Summary: We will not investigate this complaint about the contents of an assessment. This is because we could not add to the investigation carried out by the Council and because an investigation would not lead to a different outcome.
Cornwall Council (24 012 033)

Statement Closed after initial enquiries Special educational needs 21-Dec-2024

Summary: We cannot investigate this complaint about the Council’s allocation of school places for children with Education Health and Care plans. This is because the complainant used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) against the place allocated for her son, and this places the complaint outside our jurisdiction.
Central Bedfordshire Council (24 012 357)

Statement Closed after initial enquiries Child protection 21-Dec-2024

Summary: We will not investigate this complaint that the Council was at fault in its management of a child protection matter in relation to the complainant’s daughter. This is because we would not seek to add anything to the investigation the Council has already carried out.

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