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Your search has 55054 results

  • London Borough of Southwark (25 006 278)

    Statement Closed after initial enquiries Council tax 04-Aug-2025

    Summary: We will not investigate this complaint about liability for Council tax as it has been appealed to a Valuation Tribunal.

  • London Borough of Barnet (25 006 300)

    Statement Closed after initial enquiries Council tax 04-Aug-2025

    Summary: We will not investigate this complaint about Council tax reduction because there is insufficient evidence of fault by the Council and a right of appeal to a Valuation Tribunal.

  • London Borough of Barnet (25 006 830)

    Statement Closed after initial enquiries Child protection 04-Aug-2025

    Summary: We will not investigate this complaint about the Council’s actions during an assessment for Ms X’s children, because it is unlikely that we could add anything to the investigation that the Council has already carried out. Additionally, the Information Commissioner’s Office would be better placed to consider some of the matters raised.

  • Kent County Council (25 007 334)

    Statement Closed after initial enquiries School admissions 04-Aug-2025

    Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.

  • Leicester City Council (25 008 438)

    Statement Closed after initial enquiries Assessment and care plan 04-Aug-2025

    Summary: We will not investigate this complaint about how the Council managed Mr X’s care and related charges. The substantive parts of Mr X’s complaint are late and there is not a good reason for the delay in Mr X bringing these matters to us. We could not achieve a meaningful outcome in relation to events that are not late.

  • London Borough of Enfield (23 011 272)

    Statement Upheld Allocations 03-Aug-2025

    Summary: Miss X complained about the Council’s actions in relation to her housing. We found fault because the Council failed to consider aspects of Miss X’s case in a timely or adequate manner. It also failed to investigate her complaints within the timeframe it should. This caused Miss X avoidable distress and uncertainty. To remedy the injustice caused, the Council has agreed to apologise and make a symbolic payment to Miss X, and issue reminders and share guidance with relevant officers.

  • West Sussex County Council (24 011 060)

    Statement Upheld Special educational needs 03-Aug-2025

    Summary: Mr X complained his child Y did not receive educational provision from April 2023. Most of Mr X’s complaint is outside our remit because there was a right of appeal to the SEND Tribunal against the school placement the Council named on Y’s Education, Health and Care Plan of July 2023. School A offered to provide individual tuition at an off-site building in April 2023, which Mr X refused. So we did not uphold the complaint about a lack of education for Y. There was a two-week delay in amending Y’s Plan after an emergency annual review meeting. This was fault, but it did not cause significant injustice.

  • Wakefield City Council (24 012 296)

    Statement Upheld Alternative provision 03-Aug-2025

    Summary: Miss X complained the Council failed to ensure her child D received suitable alternative education when out of school and delayed in reviewing their Education, Health, and Care Plan. There was no fault in how the Council considered its duty to provide alternative education. However, it did delay a review of D’s Education, Health, and Care Plan which caused Miss X distress. Miss X also complained the Council ended D’s Child in Need Plan when she felt the family still needed support. There is not enough evidence of fault to justify the Ombudsman investigating this issue further. However, the Council was at fault because it failed to consider Miss X’s complaint about this via the statutory complaints procedure for children’s social care services, which caused Miss X avoidable time and trouble. The Council agreed to apologise, pay a financial remedy, and issue reminders to its staff.

  • Royal Borough of Kensington & Chelsea (24 013 003)

    Statement Upheld Homelessness 03-Aug-2025

    Summary: Ms X complains about the way the Council handled her homelessness application. We find fault with the Council for delay and poor communication. We have recommended a payment to Ms X for the frustration and distress caused and service improvements to ensure it does not reoccur.

  • Bath and North East Somerset Council (24 014 586)

    Statement Upheld Special educational needs 03-Aug-2025

    Summary: Mrs X complained that the Council failed to complete an Education, Health and Care needs assessment for Y within statutory deadlines and failed to provide alternative provision while she was out of school. We find the Council at fault for delays, causing uncertainty and distress for Mrs X and Y. The Council has agreed to apologise and make a payment to recognise the injustice.

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