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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Tower Hamlets (24 022 026)

Statement Closed after initial enquiries Councillor conduct and standards 03-Aug-2025

Summary: We will not investigate this complaint about the Council’s handling of a complaint about councillors’ conduct. This is because there is not enough evidence of its or the councillors’ actions causing the complainant specific significant injustice which warrants investigation.
Bury Metropolitan Borough Council (25 009 751)

Statement Closed after initial enquiries Special educational needs 03-Aug-2025

Summary: It is too late to investigate Ms M’s complaint about the education, health and care (EHC) plan the Council issued for her daughter’s transition to secondary school.
Cumberland Council (24 013 405)

Statement Upheld Special educational needs 03-Aug-2025

Summary: Mr X complained that the Council failed to provide alternative education to his daughter when she was unable to attend school, and the Council delayed in issuing a final Education, Health and Care plan. We find fault causing a loss of education for Mr X’s daughter, and avoidable distress and frustration for the parents. The Council has agreed symbolic payments for the loss of education and avoidable distress, and it will review its alternative education policy and practice and ensure Education, Health and Care plans are issued on time. Therefore, we are closing the complaint.
Ashfield District Council (25 001 943)

Statement Closed after initial enquiries Noise 03-Aug-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of noise nuisance from the boiler in his block of flats. This is because there is not enough evidence of fault to warrant us investigating.
Southend-on-Sea City Council (25 002 090)

Statement Upheld Special educational needs 03-Aug-2025

Summary: We will not investigate Mr X’s complaint about delays in issuing his child’s final Education Health and Care Plan. This is because the Council agreed during our consideration of the complaint, to take action to remedy the injustice caused by delays in the procedure. There are no wider public interest issues to justify investigating this complaint.
Devon County Council (25 002 183)

Statement Closed after initial enquiries Transport 03-Aug-2025

Summary: We will not investigate Miss X’s complaint about how the Council decided to refuse her a Blue Badge. This is because it is unlikely we would find fault in the Council’s decision making.
Devon County Council (25 002 233)

Statement Closed after initial enquiries Highway repair and maintenance 03-Aug-2025

Summary: We will not investigate Mr X’s complaint that it is failing to adequately maintain a road in its area. If Mr X is unhappy with the Council’s actions, it is reasonable for him to pursue the matter in court.
Royal Borough of Kingston upon Thames (25 002 334)

Statement Closed after initial enquiries Other 03-Aug-2025

Summary: We will not investigate this complaint about how the Council supported Miss X as a care leaver. This is because we could not add to any previous investigation by the Council and Miss X’s injustice caused by any fault there was, has already been remedied. In addition, we cannot achieve the remedy Miss X wants.
London Borough of Sutton (25 002 438)

Statement Closed after initial enquiries Allocations 03-Aug-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Middlesbrough Borough Council (25 002 469)

Statement Closed after initial enquiries Council tax 03-Aug-2025

Summary: We will not investigate this complaint about Council Tax liability. This is because Mr X had a right of appeal to the Valuation Tribunal and it was reasonable to expect him to use it.

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