Local Government Ombudsman Logo

www.lgo.org.uk has experienced a problem

The website has encountered an error. The issue has been logged so that we can investigate the cause.

You can visit the home page and try browsing again. Please accept our apologies for any inconvenience caused.

You may still be able to use our online complaint service if you want to register a complaint or log into your account.

SearchResult - Local Government and Social Care Ombudsman

Decision search

What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 55054 results

  • Stroud District Council (25 010 522)

    Statement Closed after initial enquiries Other 11-Sep-2025

    Summary: We cannot investigate this complaint about a boundary fence as the Council acts in this instance as a provider of social housing and so the matter is not within our remit.

  • Adur District Council (25 010 783)

    Statement Closed after initial enquiries Planning applications 11-Sep-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s handling and consideration of her neighbour’s planning application. This is because there is not enough evidence of fault in the Council’s actions to justify investigating.

  • London Borough of Merton (25 011 762)

    Statement Closed after initial enquiries Parking and other penalties 11-Sep-2025

    Summary: We will not investigate Mrs B’s complaint about the Council refusing to renew her residents parking permit. This is because the information does not indicate the Council was at fault.

  • Kent County Council (23 015 374)

    Statement Upheld Alternative provision 10-Sep-2025

    Summary: Mrs X complained the Council failed to consider and respond to her request for a personal budget for tuition outlined in her child, Y’s Education, Health and Care (EHC) Plan. The Council was at fault. It accepted it failed to respond to her personal budget request or offer her a right of review. The Council was also at fault for significant complaint handling delays. The Council agreed to apologise and make a payment to Mrs X to acknowledge the injustice this caused.

  • Kent County Council (24 008 268)

    Statement Upheld Special educational needs 10-Sep-2025

    Summary: Miss X complained about the Council’s continued failure to ensure her child Y, received therapy provision in line with their Education, Health and Care Plan. She also complained about personal budget decisions and a failure to provide Y with Free School Meals (FSM). The Council was at fault as Y missed out on therapy provision for four terms between May 2024 and July 2025. There was also fault around its FSM and personal budget decision making and it has delayed carrying out the 2025 annual review. The Council agreed to apologise, make payments and review its decision making to remedy the injustice caused to Miss X and commission the therapy provision without further delay.

  • Somerset Council (24 012 752)

    Statement Upheld Direct payments 10-Sep-2025

    Summary: Mrs Y complained the Council delayed in providing the care and support her terminally ill husband needed. She also says the Council failed to ensure he had uninterrupted access to bathroom facilities following a mistake with the installation of a Council funded stairlift. We find there was delay by the Council in assessing Mr Y. We also find that errors with the stairlift installation caused avoidable distress. The Council has agreed to apologise and make a symbolic payment of £500 for the distress caused.

  • London Borough of Islington (24 015 594)

    Statement Upheld Allocations 10-Sep-2025

    Summary: Miss Y complained the Council failed to carry out action it agreed to take following our final decision of 9 January 2024 on her previous complaint to us. We have found fault, causing injustice, by the Council in failing to move Miss Y to suitable alternative accommodation as it agreed to do in January 2024. The Council has agreed to remedy this injustice by apologising to Miss Y and making a payment to recognise the impact of her continued stay in unsuitable accommodation.

  • London Borough of Redbridge (24 019 040)

    Statement Closed after initial enquiries Council tax 10-Sep-2025

    Summary: We will not investigate this complaint about the Council’s decision to charge Mr X a summons fee and its failure to respond to Mr X’s letters. This is because an investigation is unlikely to lead to a finding of significant injustice.

  • St Albans City Council (24 019 309)

    Statement Upheld Other 10-Sep-2025

    Summary: Mr B complained that the Council had not followed its own policy when it banned him from trading at one of its markets. We found the Council did not follow its policy on giving warnings, but this did not cause Mr B injustice as he had been allowed to continue trading for a considerable period of time despite repeatedly missing the food hygiene standards. The Council has agreed to improve its procedure for the future.

  • Basildon Borough Council (24 020 244)

    Statement Not upheld Homelessness 10-Sep-2025

    Summary: We have not investigated Mr Z’s complaint about the suitability of the temporary accommodation the Council arranged for Miss X when her family became homeless. That is because Miss X had a right to ask the Council to review its decision that the accommodation was suitable, and it was reasonable for her to have used that right. The Council was not at fault in how it dealt with Mr Z’s complaint about the accommodation.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings