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Decision reason: Closed after initial enquiries Not upheld Upheld

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Luton Borough Council (25 007 243)

Statement Upheld Homelessness 14-Sep-2025

Summary: We will not investigate this complaint about how the Council handled Miss X’s homelessness assessment. This is because the Council has taken appropriate action to prevent reoccurrence of this fault and offered £100 as a remedy for injustice. There are no wider public interest issues to justify our investigation.
London Borough of Barnet (25 007 302)

Statement Closed after initial enquiries Council tax 14-Sep-2025

Summary: We will not investigate this complaint about council tax liability. This is because Mr X has appealed to a tribunal.
Broughton Hall High School, Liverpool (25 007 708)

Statement Closed after initial enquiries School admissions 14-Sep-2025

Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
Greater Lincolnshire Combined Authority (25 008 001)

Statement Closed after initial enquiries Elections and electoral register 14-Sep-2025

Summary: We will not investigate this complaint about an election candidate’s campaign statements and eligibility. This is because these are not administrative functions of the Combined Authority.
Mole Valley District Council (25 008 073)

Statement Closed after initial enquiries Councillor conduct and standards 14-Sep-2025

Summary: We will not investigate Mrs X’s complaint about a Councillors’ misconduct after the sharing of confidential information. There is not enough of evidence of fault to justify an investigation.
Maidstone Borough Council (25 008 315)

Statement Upheld Trees 14-Sep-2025

Summary: We will not investigate this complaint about the Council not progressing Mr X’s application for a Tree Preservation Order. This is because the Council has agreed to conduct a new assessment of the trees and this provides a suitable remedy for Mr X.
Cornwall Council (25 009 656)

Statement Upheld Other 14-Sep-2025

Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.
Staffordshire County Council (25 010 090)

Statement Upheld Other 14-Sep-2025

Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.
London Borough of Richmond upon Thames (25 013 110)

Statement Closed after initial enquiries Parking and other penalties 14-Sep-2025

Summary: We will not investigate Ms B’s complaint about a Penalty Charge Notice she received for an alleged parking contravention. This is because it was reasonable for Ms B to put in formal representations and if needed, appeal to the Traffic Penalty Tribunal.
Dorset Council (25 002 268)

Statement Closed after initial enquiries Friends and family carers 12-Sep-2025

Summary: We will not investigate this complaint that the Council failed to provide a financial allowance to the complainant for the care of a child. The complaint is late and there are no good reasons for us to investigate it now.

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