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Decision reason: Closed after initial enquiries Not upheld Upheld

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Manchester City Council (25 003 714)

Statement Closed after initial enquiries Child protection 11-Sep-2025

Summary: We will not investigate Mr X’s complaint about a child protection conference decision. It is a multiagency organisation which we will not investigate, and he has already had a review conference and another is arranged. Our investigation is unlikely to achieve more.
Transport for London (25 003 775)

Statement Closed after initial enquiries Parking and other penalties 11-Sep-2025

Summary: We will not investigate this complaint about an ultra-low emission zone penalty charge notice as it is unlikely we will find fault and we cannot give Mr X the outcome he wants.
Lancashire County Council (25 003 910)

Statement Closed after initial enquiries Direct payments 11-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision about how a direct payment has been used. There is insufficient evidence of fault to justify an investigation.
North Northamptonshire Council (25 005 980)

Statement Upheld Council tax support 11-Sep-2025

Summary: We will not investigate this complaint about council tax support. This is because the Council has agreed to remedy the injustice to Mr X by considering his review request and providing his appeal rights.
Plymouth City Council (25 006 391)

Statement Upheld Council tax support 11-Sep-2025

Summary: We will not investigate this complaint about Mrs X’s council tax support and housing benefit claims. This is because the Council has provided a satisfactory remedy and there is not enough remaining injustice to require an investigation.
Birmingham City Council (25 006 994)

Statement Closed after initial enquiries Child protection 11-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s actions in its child protection involvement with his family. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst there are ongoing court proceedings. Also, we cannot consider any matters that are, or have been, subject to court proceedings. We have no discretion to do so.
Leeds City Council (25 007 679)

Statement Closed after initial enquiries School transport 11-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Miss X’s application for free home-to-school transport for her son. This is because there is not enough evidence of fault by the Council.
London Borough of Croydon (25 008 327)

Statement Closed after initial enquiries Council tax 11-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax. This is because there is not enough evidence of fault to require an investigation. We cannot investigate the issue of a summons because it is outside our jurisdiction.
Bournemouth, Christchurch and Poole Council (25 008 684)

Statement Closed after initial enquiries Drainage 11-Sep-2025

Summary: We will not investigate this complaint about the Council’s management of the flood risk to Mr X’s property. This is because there are other bodies better placed to consider Mr X’s complaint, and it is reasonable to expect him to take the Council to court to seek damages.
London Borough of Brent (25 009 684)

Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Sep-2025

Summary: We cannot investigate this complaint about a housing benefit overpayment. Mr X has appealed to the Tribunal and the law does not allow us to investigate where an appeal right has been used.

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