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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Croydon (25 001 929)

Statement Closed after initial enquiries Allocations 14-Sep-2025

Summary: We will not investigate this complaint about the suitability of Mr X’s temporary accommodation and the Council’s decision about what priority to give Mr X’s application for social housing. Mr X has a right of appeal to court about the suitability of his accommodation which he can use. It is unlikely an investigation would find fault in the Council’s decision about social housing priority.
West Northamptonshire Council (25 003 984)

Statement Closed after initial enquiries Direct payments 14-Sep-2025

Summary: We will not investigate this complaint about how the Council dealt with a direct payment. We are unlikely to achieve an outcome which would justify an investigation into the fault complained of.
London Borough of Lambeth (25 004 097)

Statement Closed after initial enquiries Other 14-Sep-2025

Summary: We cannot investigate this complaint about the Council’s policy relating to service charge for leaseholders of its properties. We have no jurisdiction to investigate complaints about the management of housing let on long leases by a housing authority.
Stevenage Borough Council (25 004 239)

Statement Closed after initial enquiries Allocations 14-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible to join the housing register. It is reasonable for Mr X to request a review.
Essex County Council (25 004 449)

Statement Upheld Special educational needs 14-Sep-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Praxis Care (25 004 776)

Statement Closed after initial enquiries Other 14-Sep-2025

Summary: We will not investigate this complaint about a member of staff bringing their children into work at a day centre providing care for adults. We cannot achieve the outcome Mr X seeks.
Devon County Council (25 005 202)

Statement Closed after initial enquiries Highway repair and maintenance 14-Sep-2025

Summary: We will not investigate Ms X’s complaints about the Council’s decision that a highway serving her property does not require repairs, and how it communicated its decision. The law allows Ms X to take the core highway maintenance matter to the Magistrates’ court, which it would not be unreasonable for her to do. This takes her repairs complaint outside of our jurisdiction. There is insufficient evidence of fault in the Council’s communication of its decisions, nor sufficient significant personal injustice stemming from this issue, to warrant us investigating.
Stafford Borough Council (25 005 259)

Statement Closed after initial enquiries Council tax 14-Sep-2025

Summary: We will not investigate this complaint about Council tax billing because there is insufficient injustice to warrant investigation.
London Borough of Sutton (25 005 550)

Statement Closed after initial enquiries Special educational needs 14-Sep-2025

Summary: We cannot investigate Miss X’s complaint about the Council’s decision not to carry out an Education Health and Care needs assessment. This is because she has used her right of appeal to a tribunal. Other matters have not caused a significant enough injustice to warrant investigation.
Rugby Borough Council (25 005 561)

Statement Closed after initial enquiries Planning applications 14-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for a retrospective planning application. The complaint is made too late and we have seen no reason why Mrs X could not have contacted us much sooner.

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